Customer Service Consultant

1 week ago

Melbourne, Australia Rentokil Initial Full time

We have an excellent opportunity for a **Call Centre -** **Customer Service / Customer care Consultant to join our team on a permanent Part - time basis in the Port - Melbourne location.**

**The core responsibilities in this role include**:

- Proactively making outbound calls to our existing customers to promote our products and services
- Resolving customer queries quickly and accurately
- Scheduling **pest services **for residential customers
- Converting incoming inquiries into sales opportunities
- Liaising with your fellow colleagues
- Meeting calls and internal sales targets
- Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

**Requirements**:

- Experience working in customer service or call center environments (essential)
- **This is an office-based role so you must be based in Melbourne.**:

- Demonstrated experience in phone sales and converting inquiries into sales
- Proficient with communicating verbally and electronically
- Able to work calmly under pressure while multi-tasking
- Proven problem-solving skills
- Ability to focus on delivering a 'wow' experience to customers
- Ability to work in a team environment to support fellow colleagues
- Professional, reliable, and punctual.
- Accurately enter data into systems

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

**The safety and well-being of our colleagues, our customers, and our communities are priorities for us, and given that most of our roles are customer-facing roles, we insist on full vaccination (boosters may be a requirement in some states) by all our colleagues against COVID-19.**

**ABOUT THE COMPANY**

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business-we that employ some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.

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