Customer Service Officer

3 days ago

Perth, Australia Capricorn Full time

**Who are we?**

Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.

**A great place to work**

When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around.

We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked And here's our commitments to you:

- Provide a diverse and inclusive workplace - because we know how important it is for everyone to be treated fairly and with respect.
- Give you flexibility - it's important to recognise we are all unique and need to create work life balance.
- Offer paid parental leave - that supports both parent's leave and their transition back to work.
- Create a fun environment - our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
- Work perks - that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

**Role Purpose**

To provide excellence in Customer Service by ensuring the timely and accurate direction of telephone calls to appropriate staff across the claims team and process administration claims tasks as directed.

**Key Accountabilities**

**Customer Service**
- Answer incoming calls from claims queues, with a view to ensure the caller is transferred to the correct area to attend to their query.
- Resolve general enquiries as they arise with a view to resolving those queries in a timely manner.
- Assist with following up members, suppliers and assessors for outstanding claim documentation.
- As required, ensure claim notes are updated, reserves are accurate, relevant tasks are allocated to the claims officers and documentation is saved correctly.
- Assist the team by providing administrative support as needed.
- Establish and maintain effective working relationships with internal and external customers.

**Skills, Knowledge and Attributes**
- Intermediate skill in the use of Microsoft Office Software Suite
- Excellent communication skills
- Ability to empathise
- Ability to take ownership of the role and its requirements

**Experience**
- Customer service experience

**Qualifications**:

- Nil

**The next steps

  • Field Service Officer

    2 weeks ago

    Perth, Australia Service Stream Full time

    Primary Location Perth - WA Job Description Summary An exciting opportunity exists for highly motivated, flexible and reliable individuals to join our team as a Casual Field Service Officer. About the Role The role of Field Service Officer is responsible for data collection duties from commercial and domestic properties across the Perth Metro area under...

  • Customer Service Officer

    2 weeks ago

    Perth, Western Australia Djinda Produce Full time $50,000 - $80,000 per year

    Customer Service OfficerThis is an exciting opportunity to join our team as a Customer Service Officer, based in our Perth Airport Office.The successful applicant will be someone who enjoys working in a team orientated business, providing customer support to our clients along with general administrative duties.About UsDjinda Produce is an 100% Aboriginal...

  • Customer Service Officer

    21 hours ago

    Perth, Australia Western Power Full time

    **Customer Service Officer**: - Location: Perth Office - CBD, WA, AU, 6000 - 30 Dec 2024 **Customer Service Officer - Permanent Full Time - Perth Office CBD** We are seeking a Customer Service Officer to deliver exceptional first-point-of-contact service to both internal and external customers. This role involves providing timely advice and information,...

  • Customer Services Officer

    7 days ago

    Perth, Australia Western Power Full time

    **Customer Services Officer**: - Location: Perth Office - CBD, WA, AU - 19 May 2025 - We are seeking a proactive and customer-focused individual to provide high-quality first point of contact service to both internal and external customers. In this role, you will deliver timely and accurate advice and information, ensuring service levels are consistently...

  • Customer Service Officer

    3 days ago

    Perth, Australia BGIS Full time

    **Customer Service Officer - Perth, WA** **Location**:Perth, WA **Company**:BGIS, Client account **Employment Type**:Permanent, Full-Time, On-Site **Salary**:$70,000 plus superannuation **Work Arrangement**:Monday - Friday, 7am - 4pm **Join a Global Leader in Facility Management!** **About BGIS** BGIS is a global leader in integrated facilities management,...

  • Customer Service Officer

    4 weeks ago

    Perth, Australia Paper Australia Pty Ltd Full time

    Select how often (in days) to receive an alert: Customer Service Officer Discover Opal.... We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce. We stand for innovation, smart solutions, and sustainability! Discover the Opportunity.... Opal Packaging Plus...

  • Customer Service Officer

    3 days ago

    Perth, Australia Amana Living Full time

    **Job no**: 497251 **Work type**: Casual **Location**: Perth CBD, Inner & Western Suburbs **Categories**: Customer Service Officer **The Role** As a Customer Service Officer within the Customer Service and Sales team, you’ll be the first point of contact to our existing clients and their families seeking information or assistance pertaining to all of Amana...

  • Customer Service Officer

    2 weeks ago

    Perth, Western Australia Department of Justice Full time $76,912 - $82,464 per year

    Court and Tribunal ServicesSalary:Level 2, $76,912 - $82,464 p.a. plus 12% superannuation (PSCA 2024)Position number:Pool Ref TER0925Work type:Fixed Term - Full Time, Fixed Term - Part TimeLocation:Various Metropolitan & Regional Magistrates Courts, Children's Court, Coroners Court, Office of Criminal Injuries Compensation, The Fines Enforcement Registry and...

  • Customer Service Officer

    3 days ago

    Perth, Australia HAYS Full time

    We are working with a Local Government in the Metro area who are looking for a Customer Service Officer. **Your new company** We are working with a busy Local Government situated in the Perth Metro region who are looking for a Customer Service Officer to join their busy team on a short-term assignment. **Your new role** Acting as a first point of contact...

  • Customer Service Officer

    2 days ago

    Perth, Western Australia BGIS Full time $60,000 - $80,000 per year

    Job DescriptionCustomer Service Officer - Perth, WALocation:Perth, WACompany:BGIS, Client accountEmployment Type:Permanent, Full-Time, On-SiteSalary:$70,000 plus superannuationWork Arrangement:Monday - Friday, 7am - 4pmJoin a Global Leader in Facility ManagementAbout BGISBGIS is a global leader in integrated facilities management, delivering innovative and...