Knowledge Manager

**About the Firm**:
Crystal Migration Legal Services (ABN: 86 648 552 658) commenced operations in 2019. The firm provides a range of different services including immigration consultancy services for individuals and corporate clients, advisory services as well as global mobility solutions.

As part of the expansion, CML became registered as one of 12 CPD providers with the office of the OMARA and now offer Continuing Professional Development classes for Lawyers and Migration Agents. Our primary location is Sydney, NSW, however, the firm has a global footprint.

Crystal Migration Legal Services operates through two main divisions, Crystal Migration Training (CMT) Manages provision of CPDS to Registered Migration Agents and, and Crystal Migration Legal (CML), handles consulting, advisory and global mobility services.

In the industry, we are known for:

- Global mobility services
- CPDs tailored to Lawyers and Migration Professionals
- Monitoring and auditing services
- Review and appeals process
- Strategic global mobility solutions including advisory work

**Opportunity**:
As a Knowledge Manager, you must have exceptional time management skills, an ability to multi-task, demonstrate strong decision making skills. Your role is to ensure that both branches function well within the regulatory framework imposed by the OMARA, State based Law Society Branches as well as well as ensuring overall smooth running of operation of the business.

You will also have an opportunity to play an essential part of the growth of our company.

**Duties and Responsibilities**:

- Holding meetings on a regular basis to ensure effective coordination, communication and collaboration across teams based on organisational objectives (Director, Consultants, Marketing Specialist and paralegals)
- Responsible for compliance of all licences and registrations with OMARA and Law Society
- Responsible for preparing tenders and policies and procedures to be submitted to OMARA in relation to provision of CPDs
- Assess and evaluate requirements, resource considerations, and existing policies, procedures, processes, systems, and workflows on a regular basis, identifying areas for improvement in line with organisational objectives
- Assess, document and record information flows for the purposes of measuring progress, knowledge-sharing, and management
- Keep up to date with relevant information in relation to changes on policies and legislation by making adjustments on internal policies and procedures where necessary.
- Prepare reports and advise management accordingly in relation to existing gaps and metrics
- Ensure the business remains competitive, profitable, and aligned with best practice whilst based on cultural considerations/differing markets, both onshore and offshore
- Measuring team’s performance by preparing performance reports and advising team areas for improvement
- Prepare necessary internal documentation (e.g. procedure manuals and policies to allocate
- administrative tasks) and conduct training sessions to ensure adequate implementation of strategies, plans, policies or procedures.
- Ensure internal policies/procedures, code of conduct and legislative requirements are communicated, understood and adhered to across the organisation
- Ensure timely, correct and complete information flows across the organisation
- Monitor staff, processes, procedures and strategies to ensure compliance with relevant legislation, policies, systems and procedures well as performance in line with deadlines, customer expectations and organisational objectives
- Liaise with stakeholders including clients, corporations, partnering companied to collect relevant information and ensure alignment with current processes
- Gather new information on partnership opportunities and new projects to expand the business
- Responsible for doing business development by participating on events and trips as well as communicating with clients and partnering companies through social media and communication channels
- Ultimately ensure needs and expectations of clients are met

**Skills Required**:

- Clear and concise communication
- Ability to work autonomously and unsupervised
- Organisational and time management skills
- Decision making skills
- Critical thinking skills
- Good verbal and written English language
- Microsoft Office, Google Drive, Xero

**Education and Previous Experience Required**:

- Relevant higher education in business administration or correlated areas.
- Prior experience in similar environment is a plus

**Working Arrangements**:

- Full-time hours: 38 per week
- Full-time & Permanent
- Salary: $85,000 per year plus superannuation
- 38 hours per week

**Job Types**: Full-time, Permanent

**Salary**: $85,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Sydney, NSW 2000: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)