Knowledge Manager

About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

Job Description: Knowledge Manager

Job Title:

Knowledge Manager

Location:

Sydney Australia

Employment Type:

Full-Time , Office base.

Job Summary:

We are seeking a proactive and detail-oriented Knowledge Manager to join our Support Group. This role is pivotal in managing and enhancing our technical knowledge base, ensuring that support documentation is accurate, accessible, and continuously improved. The ideal candidate will have a strong background in technical support, documentation, and scripting, with a passion for knowledge sharing and process optimization.

Key Responsibilities:

• Own and maintain the technical knowledge base, ensuring content is up-to-date, relevant, and easy to navigate.
• Collaborate with support engineers and product teams to capture and document solutions, troubleshooting guides, and best practices.
• Analyze support trends to identify knowledge gaps and proactively address them.
• Develop and enforce documentation standards and templates.
• Conduct regular audits of existing content to ensure accuracy and relevance.
• Train and mentor support staff on knowledge management tools and practices.
• Drive initiatives to improve self-service capabilities for internal and external users.

Required Qualifications:

• Minimum 2 years of experience in a technical support role with a strong focus on documentation and knowledge base contribution.
• Proven experience in managing or contributing to a structured knowledge management system.
• Strong understanding of Windows operating system, including scripting in Command Line and PowerShell.
• Familiarity with C# coding (advantageous).
• Proficient in SQL queries, with hands-on experience in MSSQL (advantageous).
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

• Experience with knowledge management platforms (e.g., Confluence, ServiceNow Knowledge, Zendesk Guide).
• Familiarity with ITIL or other support frameworks.
• Experience in technical writing or content strategy.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement
Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a email domain."