Quoting & Priority Accounts Specialist

5 days ago


Clayton, Australia Kennards Hire Full time

Customer Service Specialist - Quotes
Clayton, VIC
- Kennards Hire: ANZ's largest family-owned equipment hire company & still growing
- Collaborative Culture: Thrive on teamwork, tackle challenges, succeed together
- Continuous Growth: Embrace learning, develop & empower your career

**About us**

Our mission is to be the best equipment hire company in the world. We don't want to be the biggest, we want to be the best. And by being the best, we are committed to sustainable growth and innovation for the benefit our customers, our people and Kennards Hire.

And with over 90% of our people telling us they think Kennards Hire is a Great Place to Work, we think that's pretty awesome

Some of the things our people have told us make Kennards Hire a Great Place to Work include: their team mates; the care and inclusiveness we show each other; that our people's safety is a priority; and how everyone works together to live our values. Not to mention the birthday and employee anniversary celebration cakes and BBQs

**About the role**
As the Customer Service Specialist - Quotes, your main priority is to recommend, source and quote on equipment hire solutions for our customer that have been referred or allocated as a priority account by our branches, distribution centres, business development and the local support branch teams.

The role aims to build long term relationships by educating customers on the products and services we offer, recommending the best solution to meet their needs and resolving any hire or account issues or queries

Responsibilities;
- Identify, source, and follow up leads of customer inquiries and referred hire prospects.
- Develop, refine, and finalise hire quotes and schedules, effectively converting quotes into successful hires for both account and non-account customers.
- Collaborate closely with branch network, priority accounts, and BD teams to ensure efficient response to hire inquiries, as well as effective quote generation and follow-up.
- Foster customer relationships by delivering superior service, driving repeat business.
- Oversee logistics and transportation partners, coordinating rehires seamlessly.
- Manage breakdown enquiries including trouble shooting advice, update contract notes and follow up on outcomes
- Manage high severity requests or issue escalations as needed for priority account customers
- Maintain accurate and relevant reporting.

**About you**
- Excellent written and verbal communication skills.
- Previous experience in a sales administration role or similar involving quotations, administration and customer service
- Well-developed communication and interpersonal skills including the ability to effectively consult, negotiate and influence across a range of stakeholder groups
- Results driven and customer focus with the ability to seek and drive sales and build market share
- Hands on approach with the ability to work under pressure to achieve deadlines and most importantly deliver to our customers
- MS Office Proficient (Word, Outlook, Excel & PowerPoint)

**Why join the family**

We are Australia and New Zealand's largest family-owned equipment hire company and our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan

We offer great Benefits & Rewards such as;
- Profit Share bonus
- Paid Parental Leave
- Extensive training and development throughout your career with us
- Career progression and internal transfer opportunities - across state and international borders
- Staff discount rates on our hire gear
- Access to our employee benefits program including discounts on insurance, eye care, travel and more
- Annual Awards night, Team BBQs and many other fun social event



  • Clayton, Australia Kennards Hire Full time

    **Operations Quoting Specialist** **Clayton, VIC** - Largest family-owned equipment hire company in ANZ and still growing - Culture is our secret sauce-we care about our team mates & customers like family - Ongoing training & career development - No cold calling Our mission is to be the best hire company in the world. We don't want to be the biggest, we...


  • Clayton, Australia ALTON Full time

    Based in Melbourne’s Eastern Suburbs, we are seeking an experienced Administration Assistant with accounts experience to join our office team. This is an on going position - view to permanency. Training and support will be provided throughout the organisation. Duties include, but are not limited to: - Providing quality service to both suppliers and...

  • Rebuild Specialist

    3 days ago


    Clayton, Australia William Adams Full time

    With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. **ABOUT THE ROLE** We are seeking a **Rebuild Specialist.** Reporting to our Product Support Sales...


  • Clayton, Australia Tibaldi (Aust) Pty Ltd Full time

    **Position Title**:National Account Executive** Team: Sales & Marketing | Marketing Location: Clayton, Victoria Reports to: Head of Retail **National Account Executive** Join the Tibaldi team as a full-time, National Account Executive based in Clayton Victoria. **Our Story** Founded in 1934, the Tibaldi family of butchers had a dream to provide...


  • Clayton, Australia William Adams Full time

    With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. **ABOUT THE ROLE** We are seeking a **Product Sales Specialist**, with a heavy focus on Rebuilds....


  • Clayton, Australia Tibaldi (Aust) Pty Ltd Full time

    **Position Title**:National Account Manager (Aldi)** Team: Sales & Marketing | Marketing Location: Clayton, Victoria Reports to: Head of Retail **National Account Manager (Aldi)** Join the Tibaldi team as a full-time, National Account Manager (Aldi) based in Clayton Victoria. **Our Story** Founded in 1934, the Tibaldi family of butchers had a dream to...

  • Cyber Threat

    2 weeks ago


    Clayton, Australia Talent International Full time

    **Job Details**: **Location** Clayton **Salary** $110000 - $120000 per annum **Job Type** Full Time **Ref** JO- 2209-560300 **Contact** Daniel Clifford **Posted** 33 minutes ago **The Client**: Our client for this position is an Educational Institution based out of the South-East suburbs, they currently have a requirement for a Cyber Threat and...


  • Clayton, Australia Care Choice Full time

    Essential Services! Opportunity to join a forward thinking organisation - Exciting-new permanent full-time opportunity - Assist clients with implementing their NDIS plans **About us** We’ve been supporting people with a disability since 2007. Specialising in 24-hour disability programs for individuals with multiple and complex needs, we’re proud to be...

  • Sales Support

    2 weeks ago


    Clayton, Australia Pro AV Solutions Full time

    Pro AV Solutions is an Australian-owned and operated national leader in audio-visual integration and integrated communication. We are seeking a Sales Support/Estimator to join our dynamic team. With a strong passion for cutting-edge technology and a focus on transforming businesses and enhancing communication, we offer an inspiring, fulfilling, and safe...


  • Clayton, Australia Chandler Macleod Full time

    **Customer Service Administrator** **PURPOSE**: To provide an effective and efficient response to client's requests** **COMPETENCIES**: - A sound knowledge of subcontractor database - A high degree of organisational skills - A flexible approach to each client's individual business practises - Completing work in a timely manner - Sound computer skills -...