Operations Quoting Specialist

4 days ago

Clayton, Australia Kennards Hire Full time

**Operations Quoting Specialist**
**Clayton, VIC**
- Largest family-owned equipment hire company in ANZ and still growing
- Culture is our secret sauce-we care about our team mates & customers like family
- Ongoing training & career development - No cold calling

Our mission is to be the best hire company in the world. We don't want to be the biggest, we want to be the best. And by being the best, we are committed to sustainable growth and innovation for the benefit our customers, our people and Kennards Hire.

And with 86% of our people telling us they think Kennards Hire is a Great Place to Work, we think that's pretty awesome

Some of the things our people have told us make Kennards Hire a Great Place to Work include: their team mates; the care and inclusiveness we show each other; that our people's safety is a priority; and how everyone works together to live our values. Not to mention the birthday and employee anniversary celebration cakes and BBQs

We are looking for a highly motivated team player to take on the role of Operational Quoting Specialist, a critical role with a strong focus on providing exceptional customer service by determining customer needs, finding and quoting the best possible solution.

**The Role**

You will receive leads, inquiries and requests from the branch network, customer service centre, business development team and our online channels. Once qualified, you will manage end to end, this includes;
- Creating, updating and finalising hire quotes.
- Follow up on previously submitted quotes.
- Support the branch network and business development team to respond effectively to hire enquiries.
- Work with logistics and transport providers.
- Manage and coordinate rehires.
- Understand market pricing and internal pricing strategies to ensure the ‘right’ price is quoted.
- Succeed in managing high priority requests.

**About you**
- You are highly motivated, a strong team player and have a passion for customer service.
- Proven record of building productive relationships with all key stakeholders.
- Previous experience in a similar role.
- Can demonstrate a strong ability in over the phone sales and customer service.
- Familiarity with equipment and machinery is highly desirable.
- Have excellent written and verbal communication skills.
- Have an ability to problem solve and have customer negotiation skills.

**Why join the family**
- We are Australia and New Zealand’s largest family-owned equipment hire company.
- We are a Great Place to Work© certified employer offering a great company and team culture.
- We live by our values and they are at the heart of everything we do.
- One Family - Fair Dinkum - Taking Hire Higher - Every Customer a Raving Fan

We offer great Benefits & Rewards such as:

- Profit Share.
- Paid Parental Leave.
- Extensive training and development throughout your career with us
- Career progression and internal transfer opportunities - across state and international borders.
- Staff discount rates on our hire gear.
- Access to our employee benefits program

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