Technical Support Officer

**Technical Support Officer**

**This opportunity offers**:

- Ongoing employment (two roles available)
- Full time role & 35 hour working week
- Attractive annual salary $94,552 - $104,329 p.a. plus 11.5% superannuation
- Location: Sydney Olympic Park (hybrid/flexible working arrangements available)

**Join Our Team: Protect, Serve, and Make a Difference**

We are the Rural Fire Service (RFS), a dedicated community of volunteers providing fire and emergency services to approximately 95% of NSW. When you work with the RFS, you join a passionate team committed to protecting our neighbours, the wider community, and the environment from the threat of bushfires and other emergencies. With over 70,000 volunteer members and staff, we embody the spirit of mutual respect, support, friendship, and camaraderie. We are one team with many players, united by a single purpose. If you share our passion for community service and environmental protection, we want to hear from you Become a part of our mission to safeguard lives and our cherished NSW landscapes.

**What You’ll be doing**:
Our Technical Support Officer will provide a broad range of advice in support of users utilising a range of media, including the infrastructure environment and software. The role actively engages with our members to resolve technical issues within a 24/7 emergency services environment.

You will be required to participate in a rotating, team work hours roster including weekends, and on an after-hours and/or on-call roster. There is a possibility of extended working hours during extreme fire activity and as required during critical projects.

**To thrive in this role, you will**:

- Have excellent communication skills.
- Be tech-savvy and learn new systems quickly.
- Be willing to help and go above and beyond to ensure exceptional customer service.

If you are interested in finding out more about this opportunity, please access the **role description** **and our **organisation structure**.

**Why work for us?**
- Corporate uniform available
- Attractive leave entitlements including **4 weeks **annual leave per year, plus more
- Free access to our Member Assistance Program (MAP) for all RFS members, and their immediate family
- Salary packaging options available
- One ‘Agreed Absence’ leave day per calendar month
- Ongoing learning and professional development programs (RFS is a Registered Training Organisation giving you access to various internal courses)
- Partnership with Fitness Passport for eligible RFS staff and their families to access more than 845 gyms and pools

**You'll also get to enjoy**:

- Easy access to Sydney Olympic Park Train Station, bus services and parking facilities
- Local eateries and childcare facilities
- Sydney Olympic Park Entertainment and Sports Precinct, including Accor Stadium, Qudos Bank Arena, Sydney Showgrounds, and Bicentennial Park
- Eligible staff are invited to join the local Sydney Olympic Park Connected Membership program, at an additional cost

**Looking for more information?**

**To ignite your RFS journey**:

- A **cover letter** in PDF format, addressing how you meet the essential requirements of the role, outlining your suitability and why you are interested in this opportunity;

**Important recruitment Information**
- A **recruitment (talent) pool** may be created through this recruitment process to fill future ongoing, temporary, casual and term, full time or part time opportunities.
- We value a diverse and inclusive workplace and are committed to ensuring our employees represent the diversity of communities that we serve.
- Learn more about how RFS members support communities across NSW below_

**Vacancy Reference: R24/322**

Keep up to date with the RFS on our socials

This may not be the role for you, however you can check out other vacancies in the RFS **here**, or consider **volunteering** with your local Brigade.