Technical Support Officer

Office of the Children's Guardian

Technical Support Officer

• Exciting opportunity to make a real impact in shaping the future of the Office of the Children's Guardian.
• Join our high performing Corporate Services Directorate, a dedicated team that plays a key role in keeping children safe in NSW.
• A supportive and collaborative team culture with learning & development opportunities and various health & wellbeing programs.
• Full time ongoing role opportunity with hybrid / flexible working arrangements.
• Clerk Grade 5/6 - $99,938- $110,271 (plus employer's contribution to superannuation and annual leave loading).

About the Office of Children's Guardian

The Office of the Children's Guardian (OCG) upholds NSW children and young people's right to be safe by overseeing, regulating and monitoring organisations and individuals that provide services to children. We are guided by our values of integrity, trust, service, accountability, respect and empathy.

To find out more about the Office of the Children's Guardian, visit our website.

About the role

The Technical Support Officer provides broad-ranging Tier 1 support to users utilising a range of media (including the infrastructure environment and software) to troubleshoot and resolve issues of moderate complexity across the organisations' ICT environment.

We are seeking a motivated and resilient person to:

• Utilise appropriate tools and methods to address user support queries and return user's ICT systems and networks to optimum efficiency
• Manage set-up activities for ICT devices and systems and monitor their performance to limit or prevent loss of service to end users
• Create and maintain support documentation to assist others in restoring services and reduce the impact of unplanned outages

Key knowledge and experience

• Demonstrated problem solving skills in planning, and development of new processes and identify opportunities for enhancements to existing processes.
• Excellent computer literacy skills, including Microsoft Office with well-developed verbal and written communication skills.
• Proactive with a high attention to detail and demonstrated ability to manage key business initiatives.

Essential Requirements

• Tertiary qualifications in a relevant discipline, or equivalent knowledge and workplace experience including ongoing professional development.
• All roles associated with the Office of the Children's Guardian are required to have a current Working with Children Check.
  
  Role Description Technical Support Officer 3
• Employment at the Office of the Children's Guardian is subject to the satisfactory completion of security and vetting checks.

For further information about the role, please view the role description.

Our commitment to Diversity

We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

The OCG encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.

If you require an adjustment in the recruitment process, please contact the OCG People and Culture team on or and advise of your preferred method of communication.

How to apply

When applying you will need to attach a cover letter (maximum 2 pages)which also addresses the two targeted questions below and an up-to-date resume (maximum 4 pages) in either Word or PDF format.

We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description, so please develop your response with this in mind.

Targeted questions

• Tell us how your skills and experience align with this role.
• Outline your interest in the role.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.

We encourage you to please call or email our contact Alanna Dare on or to discuss the role.

Applications closing date: Tuesday, 28 October 2025 at 10:00am

A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.