Customer Service Agent

6 days ago

Melbourne, Australia Qantas Airways Limited Full time

Together we will make a positive impact on our customers' experience-
- Located at Melbourne Airport-
- Part Time-
- Multiple opportunities availableOur customers come first. We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.

Airports are the heart of our operation. It’s here people connect with the spirit of Australia - from the confidence of seeing and interacting with our pilots, crew and ground staff, to the sheer awe that comes from watching our planes take off and land.

As a Baggage Services Agent, you’ll create a welcoming environment so customers start their journey with us in a way that’s positive. This includes, providing an excellent level of customer service to both internal and external clients particularly in the areas of the Baggage Services.

The advertised role will primarily work within the Baggage Services workgroup, however, the inherent requirements of the at-level position may include activities in the areas of Service Desk and Flight Editing.

Typical responsibilities include:
- Providing a high level of customer service in a friendly, efficient and professional manner-
- Implementing operational delays and disruptions procedures, passenger upgrades, flow forward and standby processes-
- Performing all operational requirements relating to departing aircraft-
- Operating on departure control systems and remaining informed and compliant with all airline procedures and systems-
- Providing exceptional customer service standards in all activities related to baggage services-
- A thorough working knowledge of systems, policies and procedures-
- Maintaining ongoing business relationships with premium customersYou'll have:
- Significant experience in an airport ground handling environment-
- Experience in WorldTracer and/or Baggage Tracing programs-
- Knowledge of airport service standards-
- Demonstrated understanding of customer recovery techniques-
- Ability to proactively seek resolution and solutions for operational and customer issues-
- Demonstrated ability to make timely and accurate decisions with a view to maintaining optimum service levels-
- High standard of personal presentation as per the corporate uniform policy-
- Excellent oral and written communication skillsBe a part of something special and play your part in the Qantas story - get in touch today

  • Customer Service Agent

    22 hours ago

    Melbourne, Australia IPA Personnel Services Full time

    Our client who are industry association specialists experienced at organising exceptional Trade Shows, Exhibitions and Conferences on behalf of industry bodies are currently looking for a dynamic Customer Service Agent who has strong phone-based experience and excellent computer skills. We are looking for someone that is available to commit to a 3-4 week...

  • Customer Service Agent

    1 week ago

    Melbourne Airport, Australia Wymap People Full time

    ASAP Start - Penalty Rates - Airport Location Wymap People are currently seek a Customer Service Agent to support our leading Ground handling client on a long-term ongoing basis. **About the role**: - Working in a fast paced environment - Entering data into required systems - Working with customers **About you**: - Basic numeric and literacy skills -...

  • Customer Service Agent

    2 weeks ago

    Melbourne, Australia Global-e Full time

    We are looking for a Customer Service Agent (CSA) to join our growing team in Australia. You will be responsible for delivering a swift and efficient front line service to both merchants and end customers. The day-to-day tasks include ensuring that all KPIs and daily tasks are completed to a high standard, and maintaining set SLAs and ensuring that any...

  • Customer Service Agent

    2 days ago

    Melbourne, Victoria, Australia Global-E Online Ltd. Full time

    We're looking for a Customer Service Agent to join our vibrant support center, where every day brings new challenges and exciting opportunities to grow.At our rapidly expanding international company, we're passionate about delivering outstanding service and we do it all in English.That means all customer interactions and internal communications are 100% in...

  • Customer Service Agent

    11 hours ago

    Melbourne, Australia Global-e Full time

    We’re looking for a **Customer Service Agent** to join our vibrant support center, where every day brings new challenges and exciting opportunities to grow. At our **rapidly expanding international company**, we’re passionate about delivering outstanding service and we do it all in English. That means all customer interactions and internal...

  • Customer Service Agent

    4 weeks ago

    Melbourne, Victoria, Australia Global-e Online Ltd. Full time

    We're looking for a Customer Service Agent to join our vibrant support center, where every day brings new challenges and exciting opportunities to grow.At our rapidly expanding international company, we're passionate about delivering outstanding service and we do it all in English.That means all customer interactions and internal communications are 100% in...

  • Customer Service and Sales Agent

    1 week ago

    Melbourne, Australia AGL Energy Full time

    As the needs of our customers change, so do we. At AGL, we believe progress is powered by our people. If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today. Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more...

  • Customer Service Agent

    4 weeks ago

    Melbourne, Victoria, Australia Global-e Online Ltd. Full time

    We're looking for a Customer Service Agent to join our vibrant support center, where every day brings new challenges and exciting opportunities to grow.At our rapidly expanding international company, we're passionate about delivering outstanding service and we do it all in English.That means all customer interactions and internal communications are 100% in...

  • Customer Service Agent

    7 days ago

    Melbourne, Australia Global-e Full time $40,000 - $80,000 per year

    We're looking for a Customer Service Agent to join our vibrant support center, where every day brings new challenges and exciting opportunities to grow. At our rapidly expanding international company, we're passionate about delivering outstanding service and we do it all in English. That means all customer interactions and internal communications are 100%...

  • Customer Service Agent

    11 hours ago

    Melbourne, Victoria, Australia Global-e Online Ltd. Full time

    We're looking for a Customer Service Agent to join our vibrant support center, where every day brings new challenges and exciting opportunities to grow.At our rapidly expanding international company, we're passionate about delivering outstanding service and we do it all in English.That means all customer interactions and internal communications are 100% in...