Client Liaison Officer
6 days ago
**Description**: Right at Home is dedicated to delivering exceptional in-home care and support services to clients **across Perth's South-Eastern Suburbs. "Our mission is to improve the quality of life for those we serve**." In this pivotal position, you will ensure a seamless client experience by providing high-quality support and acting as the key point of contact for client inquiries, care coordination, and service delivery. **The Client Liaison Officer will be responsible for**: - Provide empathetic, solution-driven support to elderly and disabled clients, fostering trust and confidence in our services. - Handle daily client inquiries, feedback, and complaints with professionalism and care. - Serve as the main point of contact between clients, families, referral sources, carers, and administrative staff, ensuring seamless service delivery. - Educate clients and families on available services and care plan benefits, ensuring clarity and understanding. - Approve the supply of medical devices and aids, coordinating with suppliers to meet client needs. - Oversee recruitment, orientation, and retention of care teams, ensuring efficient operations. - Collaborate with the accounts department to ensure accurate billing aligned with care plans. - Manage and track client inquiries and sales opportunities, keeping the CRM system up-to-date. - Stay informed on industry trends in aged care, disability services, and health sector developments. **Why Join Us?** - Be part of a supportive team that truly values making a difference in the lives of seniors and individuals with disabilities. - Enjoy opportunities for personal and professional development in a rewarding role. - Play an active role in helping clients receive quality care and support tailored to their unique needs. **Qualifications**: - Diploma or Bachelor’s degree in Aged Care, Community Services, or a related field. - Proven experience in care coordination or case management, particularly within the aged care sector. - Strong knowledge of aged care services, including Home Care Packages and NDIS. - Ability to develop and manage person-centered care plans that meet individual client needs. Excellent interpersonal and communication skills, both written and verbal, with a focus on active listening and problem-solving. - Proficiency in using CRM systems and maintaining accurate client records. - Familiarity with health, disability, and aged care regulations and best practices. - Valid First Aid and CPR certifications. - Current National Police Check. - Full driver’s license and the right to work in Australia. **Preferred Skills**: - Nursing qualifications or a clinical background would be highly regarded. - Experience in conducting clinical assessments and tailoring care plans to meet the specific needs of clients. - Experience in the recruitment, training, and management of care teams. If you are passionate about providing top-notch client care and building lasting relationships, we’d love to hear from you. Please submit your resume and cover letter outlining your suitability for the role.
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Client Service Officer
1 week ago
Como, Australia Right at Home Full time**Description**: Are you passionate about making a real difference in people’s lives? At **Right at Home**, we are committed to providing exceptional in-home care and support services to seniors and adults with disabilities. We are currently looking for a **Client Service Officer** to join our dedicated and growing team. As a **Client Service Officer**,...
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Relationship Officer
3 days ago
Como, Australia Right at Home Full time**Description**: Right at Home provide exceptional in-home care and support for a range of clients in the **Perth South-Eastern Suburbs and our Mission is to improve the quality of life for those we serve.** Due to continued growth of our business, we urgently seek a dynamic individual to take on a newly created role of Relationship Officer responsible for...
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Relationships Officer
3 days ago
Como, Australia Right at Home Full time**Description**: Right at Home provide exceptional in-home care and support for a range of clients in the **Perth South-Eastern Suburbs.** **"Our Mission is to improve the quality of life for those we serve".** We are seeking an **Engagement & Relationship Officer **to help grow our client base and strengthen our relationships with healthcare providers. You...
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Client Relationship Officer
1 week ago
Como, Australia Right at Home Full time**Description**: **Be a key player in encouraging customer service excellence** If you’re someone who takes pride in improving the lives of others and enjoys making a positive difference, we’d love to meet you! **About Right at Home: " Our Mission is to improve the quality of life for those we serve".** Right at Home is a leading provider of in-home care...
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Office Admin
3 days ago
Como, Australia Right at Home Full time**Description**: **Join Our Compassionate Team at Right at Home Perth!** **_ About Us:_** Right at Home is a global leader in home care, with a network of over 600 offices worldwide. **Our mission is to improve the life of those we serve**for our clients by providing a comprehensive range of care services that empower them to stay comfortably in their...
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Recruitment Officer
5 days ago
Como, Australia Right at Home Full time**Description**: Right at Home provides exceptional in home care and support for a range of clients in **Perth Como and Outer South east of Perth & in Kalgoorlie Wheatbelt.** We seek client-focused employees with outstanding passion for the care industry. Our care professionals are expected to provide clients with the same care and respect they would give...
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Office Admin/ Toodyay
1 week ago
Como, Australia Right at Home Full time**Description**: **_About Us:_** Right at Home is a global leader in home care, with a network of over 600 offices worldwide. “**Our mission is to improve the life of those we serve**”** for our clients by providing a comprehensive range of care services that empower them to stay comfortably in their homes. From companion care to palliative care, we...
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Scheduling Officer
2 weeks ago
Como, Australia Right at Home Full time**Description**: Right at Home provide exceptional in home care and support for a range of clients in the **Perth Como and Outer South east of Perth**. We seek client-focused employees with outstanding passion for the care industry. Our care professionals are expected to provide clients with the same care and respect they would give their own families. Our...
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Scheduling Officer
2 weeks ago
Como, Australia Right at Home Full time**Description**: Right at Home provide exceptional in home care and support for a range of clients in the **Perth Como and Outer South east of Perth**. We seek client-focused employees with outstanding passion for the care industry. Our care professionals are expected to provide clients with the same care and respect they would give their own families. Our...
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Office Admin
3 days ago
Como, Australia Right at Home Full time**Description**: Right at Home provide exceptional in home care and support for a range of clients in the **Perth South Eastern Suburbs** We seek client-focused employees with outstanding passion for the care industry. Our care professionals are expected to provide clients with the same care and respect they would give their own families. Our roles are...
