Customer Solutions Specialist

8 hours ago

Sydney, New South Wales, Australia Pepper Group Full time $60,000 - $90,000 per year
Description

Who We Are

At Pepper Money, we're dedicated to helping people succeed—whether it's buying a family home, a dream car, developing professionally, or growing their business. We've become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand. Over our 24 years, we've achieved a lot, but our proudest accomplishment is helping over half a million Australians reach their goals with our ever-expanding lending options. 

The Role

Based in Parramatta, we are seeking an experienced Customer Solutions Specialist (Collections) to provide Pepper Money customers with tailored payment solutions that will assist them through their individual circumstances to achieve a positive financial outcome.  Your responsibilities will include:

  • Ensuring appropriate solutions are reached for our delinquent customers/accounts.
  • Providing timely and accurate responses to our customers according to service level agreements and regulation.
  • Employing empathy in your approach to your portfolio to meet objectives and manage relationships.
  • Providing exemplary solution-based customer service whilst adhering to NCCP and privacy laws.

About you

Here's what we're looking for:

  • Good understanding of collections and contact centre systems and processes
  • Excellent verbal and written communication skills
  • Strong customer service ethic  
  • Ability to remain calm under pressure and be a problem solver  
  • Deliver high quality work while maintaining turnaround times  
  • A team player mindset who will add to the existing positive team culture

At Pepper Money, collaboration is just as vital as your skills. Our values are the heartbeat of our success, driving everything we do:

Can Do: We think outside the box and harness the power of teamwork to achieve the extraordinary.
Balanced: We set our customers up for success, crafting win-win outcomes that are both human and profitable.
Real: We keep it honest and respect everyone, building genuine connections.

Our Benefits

At Pepper, we're dedicated to making this a fantastic place to work and supporting you every step of the way. Enjoy a values-driven, diverse environment with a leadership team that inspires success and a culture that rewards excellence. We're always finding new ways to make Pepper a place for everyone:

  • Development: a full suite of development opportunities and a great team to learn from.
  • Recognition: Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives.
  • Flexibility: Embrace our hybrid working model, flexible parental leave policies and purchased leave options.
  • Health and Wealth: Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet
  • Referral Bonus: Earn $2000 for referring great people.

If this role sounds like it's for you and you have experience in tackling some of the day-to-day tasks, we want to hear from you. 

For more information on Pepper visit

Pepper is proud of our inclusive and diverse workplace that we have built over the last 21 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values.

  • Solution Sales Specialist

    6 days ago

    Sydney, New South Wales, Australia Insight Full time $80,000 - $120,000 per year

    Job description:Solutions Sales Specialist – Optimisation and GovernanceThis is a hybrid opportunity where you'll work 3 days in the Sydney office, 2 days a week from home.Now is the time to bring yoursolution salesexpertise to a permanent role for aFortune 500 Solutions Integratorwhere success and fulfillment go hand in hand. You'll be at the forefront of...

  • Senior Specialist Solutions Architect

    2 weeks ago

    Sydney, New South Wales, Australia Amazon Web Services Full time $120,000 - $180,000 per year

    DESCRIPTIONAmazon Web Services (AWS) is proud to be the pioneer and widely recognised leader in Cloud Computing. Our web services provide IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world, ranging from start-ups to leading web companies to Global 500 companies in industries such as financial...

  • Digital Solution Area Specialist

    1 week ago

    Sydney, New South Wales, Australia Microsoft Full time $150,000 - $200,000 per year

    If you are passionate about using your skills and expertise for delivering putpose and you specialise in the sales of Security technologies, then the role of Digital Sales Specialist for Security in the Not For Profit industry working within Microsoft Elevate is the position for you.Microsoft continues to invest over $1B per year in cyber security and...

  • Solution Architect

    4 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $149,739 - $173,174 per year

    Solution ArchitectEmployment Type: 5 x Temporary roles until 30 June 2026Grade: Clerk 11/12Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)Salary Range: $149,739 - $173,174 p.a. base salary dependent on experience, plus 12% superannuationWho we are The...

  • Risk Solutions Specialist

    6 days ago

    Sydney, New South Wales, Australia SAFETYCULTURE Full time $90,000 - $120,000 per year

    Risk Solutions SpecialistSydneySafetyCulture Care – Risk & Compliance /Full-time Permanent /HybridApply for this jobAbout SafetyCultureSafetyCulture is a global technology company on a mission to empower working teams to improve every day. We believe in harnessing technology to give businesses the visibility and tools needed to build safer, more...

  • Senior WW Specialist Solutions Architect

    2 weeks ago

    Sydney, New South Wales, Australia Amazon Full time US$104,000 - US$130,878 per year

    Amazon Web Services (AWS) is proud to be the pioneer and widely recognised leader in Cloud Computing. Our web services provide IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world, ranging from start-ups to leading web companies to Global 500 companies in industries such as financial services,...

  • Solution Architect

    1 week ago

    Sydney, New South Wales, Australia Dyflex Solutions Full time $120,000 - $180,000 per year

    DyFlex is an established SAP Platinum Partner with offices across Australia. We are recognised as a leader in our area of SAP expertise. We deliver fit for purpose SAP solutions, and our services range from greenfield and brownfield implementations, change management to ongoing Aftercare services and support.In 2025, we have been awarded✓ Best Performing...

  • Senior WW Specialist Solutions Architect

    2 weeks ago

    Sydney, New South Wales, Australia Amazon Full time $120,000 - $200,000 per year

    Amazon Web Services (AWS) is proud to be the pioneer and widely recognised leader in Cloud Computing. Our web services provide IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world, ranging from start-ups to leading web companies to Global 500 companies in industries such as financial services,...

  • Senior WW Specialist Solutions Architect

    2 weeks ago

    Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time $180,000 - $250,000 per year

    DescriptionAmazon Web Services (AWS) is proud to be the pioneer and widely recognised leader in Cloud Computing. Our web services provide IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world, ranging from start-ups to leading web companies to Global 500 companies in industries such as financial...

  • Sales Solution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Kaseya Full time $90,000 - $120,000 per year

    Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong...