Digital Account Manager

We’re searching for an experienced Digital Account Manager to join our growing agency team of 24 digital marketers, creators and web developers based here in Newcastle. **Are you** 1. Someone who genuinely CARES about your clients’ businesses and delivering tangible outcomes? 2. An effective, mature communicator and relationship builder with business clients, team members and partners? 3. Experienced in digital marketing and/or website projects? 4. An organised, adaptable problem-solver with outstanding attention to detail? 5. Able to work independently and take responsibility for juggling a bunch of competing priorities 6. Ready to join a well established team in a key senior position? “Yes” to all the above? Read on. **Key Responsibilities** - Inheriting and managing a book of new and existing clients’ digital projects and monthly retainers - Working with web development, marketing and creative team members to ensure deliverables are completed effectively and on time for clients - Extracting clear performance insights for clients using a mixture of internally developed and industry standard tools - Recommending new ideas, tactics and technologies to help improve results for our clients over time - Contributing to the development of account management and strategy processes **Required skills / experience / attributes**: - Ability to think on your feet, solve problems and have mature business conversations with clients, teammates and other project stakeholders - At least 3 years experience managing clients in an agency, freelance or consulting capacity - Highly organised and adaptable, with a sharp attention to detail - Ability to work independently and take responsibility for the happiness and retention of your book of clients **Preferred, but not essential if you’re a quick learner**: Knowledge and experience with tactical implementations of content marketing, website projects, SEO and digital advertising campaigns. You don’t need to be a unicorn - We don’t expect you to be an expert at everything digital, but you will need to be reasonably tech-savvy and have an ability to pick things up very quickly, figure some things out on the fly with strong communication, asking questions of the team, Googling things, etc. **About Redback Solutions** Founded wayyyy back in 1999, Redback is one of Newcastle’s longest-running digital agencies, specialising in custom website design and development, content creation and digital marketing services. From small companies, to large corporates, government and Ecommerce businesses, our tight-knit team of 24 have experience working with a wide range of clients. In 2018, Redback was purchased by Kyle Fuhrmann and Dave Eddy. At the same time, we merged with Newcastle digital agency Vicinity and we’ve been experiencing some exciting growth ever since. **Our culture** Redback prides itself on being a fantastic place to work for people who are able to work as part of a team and provide modern, high quality digital solutions to clients. Our company culture is fun, supportive, energetic and outcome-focussed. We take our client work extremely seriously, however we don’t take ourselves too seriously - we definitely have a bit of a silly streak in us We believe in helping our people grow and be the best they can be. Our office in Newcastle has that “like a big family” feel and we kinda love it that way. We’re big on learning and development - with regular “Lunch and learn” sessions you’ll get to learn a broad range of skills from our growing tribe of teammates. **[OUR VISION]** Make the web smarter, easier and funner for everyone. (yep, funner is a real word in our books) **[OUR MISSION]** Be the most reliable, creative and effective digital team for our clients while enjoying the journey together. **1. RELIABLE AND EFFECTIVE** **Awesome work, a practical approach and tangible outcomes** We commit to being reliable partners for our clients, taking responsibility for delivering creative, practical and effective solutions that maximise results. **2. WORK SMART, HAVE FUN** **Enjoyable, clever work > Tedious, hard work.** There will never be enough hours in the day, but we find ways to create more efficiently, look after ourselves, take pressure off each other and enjoy the journey. **3. EMBRACE CHANGE** **Grow through challenges and make lemonade** We learn, improve and grow together. When the world changes, or life gives us lemons, we commit to adapting quickly and making the best of every challenge. **4. BE EXCELLENT TO EACH OTHER** **Just be good humans.** We play nice with others. Our communication is proactive, bright and candid. Respectful and supportive, we take pride in our work and appreciate each other. **NO WORK WEDNESDAYS** **Start Date**:ASAP **Remuneration**: We pay our Account Managers above average salaries compared to other similar agencies locally. Remuneration is negotiable depending on your ex