Education Counsellor

2 days ago

Melbourne, Australia PFEC Global Full time

**About PFEC Global**:
PFEC Global has been an Industry leading brand in Australia since 2006. With our market-leading portfolio of education and migration services we unlock our client potentials and empower them to enjoy an exceptional livable status in Australia. With a multinational presence, not only PFEC Global has become one of the most competitive education and migration service providers around the globe but also, we are one of the customer-centric service providers in the industry.

Due to the continued growth of the business, we are now seeking an energetic **Education Counsellor** to join our **Melbourne** Team.

**Purpose of this position**:

- Meet and exceed set targets.
- Keep Up to date with the latest industry news and act as necessary to ensure PFEC Global is an industry leader.
- Maintain Counsellor and Sales support process with smooth operation
- Provide an exceptional level of service to prospective clients
- Assist clients in understanding our services and identify solutions to fit their needs, generating sales and achieving high client satisfaction levels.
- Proactively convert inquiries into sales to ensure higher conversion rates.
- To proactively identify barriers to sale and work with your team to increase conversions
- To complete administrative tasks in a timely and efficient manner

**Client Service Excellence**:

- Ensure the development of strong client-centric relationships with clients and demonstrate how we can deliver on their expectations.
- Set expectations with clients as per PFEC guidelines and achieve them.

**Client Sales, & Sales Targets**
- Educate the clients on our services.
- Be the advocate for the client, understand any potential Obstacles to sale, and work to remove these obstacles.
- Maintain ongoing relationships and regularly follow FTP with all existing and potential clients proactively.
- Keeping with up-to-date knowledge of university courses, entry requirements, scholarships, etc.
- Giving marketing insight to the marketing team and supporting the marketing team to produce error-free content.

**Data Management**
- Create and maintain records in the CRM system.
- Attend meetings on time.
- Comply with all company procedures and policies.
- Performs other duties as required/assigned by the line manager
- **Requirements**:_
- **Minimum 1 year of experience as an education counselor is a must.**:

- **Punjabi & Nepalese backgrounds are preferred**

**Salary**: From $45,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Melbourne, VIC 3000: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Counselling: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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