Business Control Manager

As the banks First Line of Defence you provide optimal sustainable Risk outcom
- Monitoring the risks and controls in accordance with the Bank's Risk Managemen
- Hybrid model of 50/50 WFH and in office, Homebush Head Office location

**About the Role**
The Business Controls Manager is responsible to their respective Department Executive for contributing to the Banks First Line of Defence (1LOD) by ensuring that the identification, measurement, evaluation and monitoring of risks and controls are performed in accordance with the Bank’s Risk Management Framework (RMF) and within its Board-approved Risk Appetite.

This includes working with both operational and back-office staff to ensure that their respective First Line business unit manage risk in an effective and efficient manner (i.e. achieve a balance between risk and return in accordance with stated risk appetite) as well as assisting the staff within their department by providing support to achieve optimal sustainable outcomes for the Bank.

The Business Controls Manager will be a trusted adviser to their respective Executive and departmental staff and challenge the status quo to question “why is that done” in a constructive manner that leads to an effective and efficient outcome.

**About You**
- Champion and provide expertise in managing risk within the Bank’s business activities using commercial judgement to balance risk and sustainable return.
- Partner with key stakeholders on all risk, obligation and control matters, providing 1LOD risk expertise to their respective Executive and their staff in the identification and assessment of risk, obligations and controls to support business objectives. Monitor and assess the adequacy and strength of the control environment and provide timely assurance that the department is operating within frameworks, policies, supporting standards, processes and procedures.
- Track and monitor responses to risk events (e.g. incidents & complaints), compliance breaches and risks falling outside of the Bank's Risk Appetite, strengthen risk maturity and provide risk oversight of change-related initiatives.
- Establish and maintain appropriate departmental governance forums for their Department Executive’s team (in addition to participating in the 2LOD-lead “Business Control Managers Forums” detailed below) and prepare risk reporting.
- Support activities detailed in the Bank's "Risk Management Framework".
- Provide on-going support to their respective Executive and departmental staff in relation to the activities detailed below and act as the department’s SME for all Risk-related assistance required - e.g. in
- house ARCHER system-management and reporting
- related training, incident management (including Root Cause analysis), providing guidance and support re improvements to the department’s control environment.
- Provide regular (i.e. monthly) updates, guidance and recommendations to their respective Executive relating to the following departmental activities:

- Summary of incidents, complaints, breaches, attestations.
- Update on risk and compliance - including control-related activities.
- Update on “Control Improvement Plan” progress and other audit-related commitments.
- Update on Quality Assurance activities
- Act as the department’s liaison SME in supporting Risk-related activities re 2LOD, 3LOD or external audits and reviews
- Cross-functional initiatives, projects and change
- Attend, proactively engage in and share insights with other Business Control Managers at the monthly “Business Control Managers' Forums”.
- Attend and support departmental Executive in their Risk presentations to the Board Risk & Compliance Committee.

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**Skills & Qualifications**
- Tertiary qualifications in a relevant discipline (e.g. Risk Management, Business Management or Financial Management).
- Well-developed technical skills relating to Enterprise Risk management-related activities.
- Work experience in a senior risk management role within a financial institution.
- Strong interpersonal skills - particularly in relation to stakeholder nfluencing and negotiating.
- Well-developed communication skills - both written and verbal.
- Well-developed facilitation skills including experience running Risk workshops.
- Practical knowledge of / experience with:

- ISO 31000:2018 Risk Management - Principles and Guidelines,
- Australian Prudential Standards
- ASIC Regulatory Requirements
- International regulatory framework for Banks (Basel)

**About us**:
Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally-recognised socially responsible bank with profit-for-purpose as our business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products.

We are proud to serve some of Australia’s essential workers in education, emergency services and healthcare. We believe they deserve a bank that does goo