Security Control Room Operator

• Full-time, permanent roles in major event venues and iconic Sydney precincts.
• Paid meal breaks, uniforms, and structured mentorship support.
• Ongoing training through our in-house Registered Training Organisation (RTO).
• A collaborative team that values your input and celebrates success.

As a Control Room Operator in a dynamic, event-based environment, you'll be at the heart of safety and coordination across some of Sydney's largest and most high-profile venues. Every decision you make will help protect people, secure assets, and keep operations running smoothly.

In this role, you will:

• Monitor live operations via CCTV and integrated security systems, ensuring strict compliance with SOPs.
• Respond quickly and calmly to alarms, incidents, and emergencies, escalating as required.
• Coordinate emergency response, providing accurate, timely information to on-ground teams and stakeholders.
• Manage access control to restricted areas, ensuring only authorised personnel are admitted.
• Produce accurate reports and incident logs that capture essential details and support accountability.
• Maintain operational readiness by checking and managing critical equipment and systems.

This is a high-responsibility role for someone who can juggle multiple priorities, thrives under pressure, and takes pride in following process with precision.

About You

We're looking for someone who:

• Holds a current NSW 1A Security Licence (minimum 12 months).
• Has proven Event Control Room Operator experience (essential).
• Excels at report writing, record-keeping, and detail accuracy.
• Communicates clearly and remains composed in fast-moving or emergency situations.
• Can work confidently with established procedures and adapt to real-time updates.
• Is flexible and committed to a 24/7 rotating roster, including nights, weekends, and public holidays.
• A current First Aid and CPR certificate.
• A valid Full NSW Driver's Licence.
• A Current NSW RSA Card.
• Additional certifications (or willingness to obtain): Traffic Control, White Card, Fire Warden and Chief Warden.

Not fully qualified yet? We will support your development. Our internal RTO offers pathways to help you gain the skills and qualifications you need.

Why ACESGroup?

Be part of a trusted name in security and event safety. At ACESGroup, you'll gain exposure to major events, access ongoing training, and work within a supportive team environment that values professionalism and precision.

Take the next step in your career—apply now and join us at the centre of live-event security.

About us:

ACESGroup are a leading national provider of security services to a large portfolio of public and private facilities. We are an established, respected and reputable business with more than 40 years' experience partnering to provide security services to a diverse range of industries and facilities.

Our team members keep people and places safe in commercial facilities, public precincts, aviation facilities, education institutes, hospitals, parklands, technology precincts and major sporting & entertainment venues.

At ACESGroup, we aim to be the industry leader where we don't just offer jobs, we offer long term careers.

How to apply:

If you are ready to join a dynamic team with a company that truly values your contribution, then APPLY NOW You can also get in touch for a confidential chat with our Recruitment team on

Previous applicants need not apply.

ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity

ACESGroup is an equal opportunity employer, committed to all forms of workforce inclusion and diversity. We encourage all applicants to apply, with successful applicants subject to a range of background, police, medical and reference checks.

ACESGroup do not accept referrals from recruitment agencies.

ABN: | ACN: | M/L: | ASIAL Member: | RTO: 90024 | VIC: PSBL S. Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, Affirm Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.

Job Type: Full-time

Pay: From $37.00 per hour

Work Location: In person