Account Manager

About Us

Team Global Express is an Australian owned logistics business driving more sustainable transport solutions for our customers. Built on a 130-year-old history, our innovative thinking, assets, and capabilities support national interests, helping businesses operate efficiently. Our dynamic teams deliver across an expansive road, rail, air, and sea network, providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.

Team Global Express is led by Christine Holgate, Group CEO, and backed by Allegro Funds, Australia’s most awarded transformation and turnaround private equity firm.

About the role

Team Global Express (TGE) are seeking the support of a highly motivated Account Manager. This role will see you nurture and grow an existing client portfolio of medical accounts. This is a high value portfolio of $15.5M per year comprising our important blue chip accounts in hearing devices and other medical accounts. In this role you will be part of a high energy, outcome driven team of 6 led by a highly experienced, well regarded Senior Manager within our business. Your objective will be to accelerate organic growth as well as be encouraged to win over share of wallet, new business opportunities by taking advantage of the rapid growth and demand within e-Commerce, B2B markets.

Key responsibilities
- Develop Strategic Account Plan for each account
- Identify and develop growth opportunities with customers
- Achieve assigned account objectives and sales targets
- Establish strong, long-term customer relationships
- Monitor account developments for emerging customer challenges and opportunities providing insights and account intelligence to develop innovative solutions that satisfy the customer needs
- Identify, develop solutions and innovative ideas in partnership with solutions teams and business operations to meet customer needs
- Take appropriate action when issues arise or the potential for issues present themselves.
- Communicate with major customers on a regular basis and respond to specific queries
- Act proactively as the strategic partner/ liaison between customers and Team Global Express
- Monitor sales performance metrics
- Understand customer profitability modelling and undertake data analysis to Improve yield per customer and implement cost recovery strategies.
- Ensure reporting, compliance of customer needs through CRM system.
- Be involved and lead tenders, bids, contract negotiations, renewals for timely completion.

About You

Are you a proactive and driven individual that is looking for a new challenge? Perhaps you are working in the operations side of logistics and you want a change. Or maybe you have a wealth of experience in medical devices or another industry and you have been looking for an opportunity to step up and get into sales or logistics? This could be the perfect role for you As a resilient self-starter you will have a passion for customers, hitting targets and a willingness to put in the hard work. Ideally you will have some experience in freight however if you are tenacious and have a great work ethic these traits will see you succeed in this role.

Qualifications & Experience:

- Experience in transport or medical industries is desirable but not madatory
- This is a hands-on role and local travel is required
- Understanding of sales performance metrics
- An ability to address customer requests in a timely manner
- Strong negotiation skills with a problem-solving attitude
- Demonstrated customer focus and ability to build and maintain strong relationships
- Exceptional interpersonal skills and ability to influence without authority and help drive streamlined decision-making across internal and external stakeholders
- Tenacious, resilient, and driven to achieve even when faced with obstacles
- Excellent verbal/written communication skills across a wide variety of audiences
- Strong business acumen combined with attention to detail
- Well-developed technical and sales skills are necessary to maintain credibility and respect
- Reasonable level of analytical and computer skills including MS Office.

Additional Information

Team Global Express is committed to a culture of care for the health, safety, and wellbeing of our people. Importantly, you'll receive:

- Wellbeing services and mental health support
- Up to 14 weeks paid primary carer’s parental leave
- Superannuation for unpaid parental leave up to 12 months, and for up to 6 months for circumstances of extended care
- Discounts on products and services with corporate partners

Team Global Express acknowledge the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Diversity and Inclusion

We celebrate difference.
- Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and giv