Customer Experience Partner

16 hours ago

Sydney, Australia Domain Group Full time

**Software / platform support for Real Estate Agency clients.**
***:

- **Hybrid working, sociable team and career development opportunities.**

**About the Role**

As a Customer Experience Partner and under the wing of an experienced Operations Leader, you will be an important pillar of technical support and product knowledge to our Real Estate agency clients that are valuable customers of our core products - from our property listings platforms through to our data-driven Agent solutions.
In this busy role, you will assist with all manner of technical and account-related enquiries from the simple to the complex - everything from helping clients update their listings, to troubleshooting platform issues and providing internal support to other teams within Domain.
- Sitting within an experienced and close-knit team in our Pyrmont office, this is an opportunity for a passionate and resilient problem-solver to plug into a sociable team culture, with plenty of opportunities for career progression through our bespoke development plans._

**In a typical day you can expect to**:

- Provide technical and account-related support to Real Estate agents (and some general consumers) with varying levels of complexity.
- Maintain strong customer satisfaction and loyalty by being a valuable source of specialist product knowledge, helping them get the most out of our platforms.
- Identify process and product improvements from client feedback that will help to deliver on company strategy.
- Provide technical support to our internal Sales and Implementation teams when needed.
- Expand your knowledge to become an industry expert within the Real Estate / Developer space.

**Our Ideal Person**:
ESSENTIALS**:

- Previous experience in fast-paced customer service / tech support roles.
- A passion for delivering great customer experience.
- Excellent communication skills with an enthusiastic, positive approach.
- Resilient and empathic in nature
- Excellent problem-solving skills.
- A high level of confidentiality.

NICE TO HAVES**:

- Experience supporting tech platforms within the SaaS industry (highly preferred).
- Contact centre experience (highly preferred).
Experience in support roles for Real Estate, Online Sales or Advertising Sales.
- Basic knowledge of coding, XML, json or HTML.

**What’s Next?**

**Equity, Diversity & Inclusion

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