Junior Service Designers

**What to expect**:
Here at The Customer Experience Company we believe in making experiences better for everyone, including our team.

We value our people, create space for them to lead and innovate, and work within a flat and flexible workplace that empowers everyone to create change.

We believe that growth and learning is an on-going journey, and are always striving to collectively challenge and better ourselves as individuals and a team.

Together, we make meaningful contribution to some of the most cutting-edge customer-centric transformation projects in the market, and have lots of fun along the way too

We’ve got an exciting road ahead. Join our team and help us shape the future, from home and from our design studio in Circular Quay with the backdrop of Sydney’s harbour.

**Once you're on our team, you will**:

- Conduct qualitative and quantitative customer research that will contribute to the design of great customer experiences.
- Help create fit-for-purpose Service Design outputs that guide organisations to translate customer needs and pain points into business opportunities.
- Ideate concepts for new products, services and service ecosystems that address true customer needs.
- Prototype and test your work with real customers and client stakeholders.
- Craft hard hitting, engaging and creative client deliverables, workshops and presentations.

**What kind of expertise we're looking for**:

- A Bachelor's degree with 0-2 years of post-qualification experience.
- Desirable: 0-2 years of post-qualification experience in consulting, industry or a start-up environment.
- An appreciation for CX, its value and interest in how Service Design is used to achieve change.
- A strong and open-minded approach to problem-solving and comfort in uncertainty.
- A motivation to learn, take direction and upskill across different types of projects.
- An ability to communicate complex ideas simply with top-notch written, verbal and visual communication skills.

**Traits**

If you have a strong drive to go above and beyond, a sense of fun to fit in with our supportive, collaborative and non-hierarchical culture, and deeply care about putting people first, you'll fit in perfectly

If these traits resonate with you but your experience looks a little different to the above, we'd still love to hear from you - don't hesitate to get in touch

**What's in it for you?**:

- ** Purpose-driven work**:

- You’ll enjoy incredible exposure to a broad range of client types, working on complex and challenging problems with opportunities for high impact outcomes.
- ** Wellbeing initiatives - **We prioritise our people's mental, emotional and physical well-being. We have Income Protection Insurance for every employee and provide access to confidential counselling sessions when you need it.
- ** Growth and Learning** - We emphasise personal and professional development and allocate a Coach to support your career progression, offer internal development opportunities and an annual learning budget to expand your skills.
- ** Variety of Leave types** - Our range of leave includes a chunk of Life Leave for all the moments that matter, 'do good' days, extended competitive parental leave benefits, flexible working & study arrangements, breathers between projects, and a cheeky day off for your birthday too
- ** Hybrid Ways of Working** - We have a team philosophy of idea meritocracy, co-designed strategy and focus driven by OKRs. We are wired for flexible, hybrid ways of working. Alternate your time from home and from our award-winning design studio in Circular Quay that is stocked with monitors, snacks, games, and drinks (and sometimes the occasional visit from pets)
- ** Connection and Celebrations** - We thrive in regular and meaningful team gatherings eg. end of project celebrations, birthday celebrations, end of month activities, and offsites to bring our team together - no matter where they are.
- ** Tenure & Referrals**:

- We offer generous paid bonuses for every referral made that joins our team and additional benefits for those who stay at CEC for many years to come. ‍