Customer Experience Partner

3 days ago

Council of the City of Sydney, Australia CoStar Group, Inc. Full time

Overview

Customer Experience Partner - Domain
Job Description
Software / platform support for Real Estate Agency clients. Technical / account queries via phone, email, chat and tickets. Hybrid working, sociable team and career development opportunities.

About Domain

Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group (NASDAQ: CSGP), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology.

Role and Responsibilities

- Provide technical and account-related support to Real Estate agents (and some general consumers) with varying levels of complexity.
- Manage inbound enquiries via phone, live chat, and email.
- Troubleshoot technical issues and create Jira tickets when required.
- Maintain strong customer satisfaction and loyalty by being a valuable source of specialist product knowledge, helping them get the most out of our platforms.
- Identify process and product improvements from client feedback that will help to deliver on the company's strategy.
- Provide technical support to our internal Sales and Implementation teams when needed.
- Expand knowledge to become an industry expert within the Real Estate / Developer space.

Ideal Person

- ESSENTIALS: Bachelor’s Degree or equivalent from an accredited university or college. Previous experience in fast-paced customer service / tech support roles. A passion for delivering great customer experience. Excellent communication skills with an enthusiastic, positive approach. Resilient and empathic in nature. Excellent problem-solving skills. A high level of confidentiality.
- NICE TO HAVES: Experience supporting tech platforms within the SaaS industry (highly preferred). Contact centre experience (highly preferred). Experience in support roles for Real Estate, PropTech, Online Sales or Advertising Sales. Basic knowledge of coding, XML, json or HTML.

What’s Next?

We’ll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there’s a match, one of our recruitment consultants will reach out—so keep your phone handy

Equity, Diversity & Inclusion Domain is committed to fostering an equitable, inclusive work culture. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures, faiths, sexual orientations, and gender identities. If you require adjustments during the process we’re here to support. For an accessible job ad or confidential chats about workplace adjustments, contact edi@domain.com.au or 1300 858 356.

EEO / Compliance

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing. See original statements for details.

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