Customer Support Officer

1 day ago

Osborne Park, Australia BGC Australia Full time

An opportunity for a passionate customer experience ambassador
- Competitive base salary + fantastic place to work
- Build your career whilst building the future for more Australians

BGC Housing Group is Western Australia’s largest residential builder, having built more homes for West Australians than any other builder. We are a family-orientated, value-driven business that is committed to building affordable, energy-efficient homes. With headquarters boasting the largest showroom in the country and state-of-the-art facilities. Our employees enjoy an inclusive culture, that encourages team building, support and regular social events. BGC Housing Group is also committed to supporting the community, through its support of mental health in the construction industry.

**About the Opportunity**
Our aim is to build our homes at high standards, exceeding our customers’ expectations. Therefore, we are strengthening our client experience with an additional customer service officer to provide an exception level of experience to our clients when they have queries about the building of their home.

Reporting to the Customer Experience Manager, some of your tasks will involve:

- Providing a high level of customer assistance when responding to our clients via an online ticketing system;
- Ensure you respond within 24 hours of the online query;
- Accurately update the systems with client correspondence;
- Providing updates to the Customer Experience Manager on outstanding customer queries;
- Assist with any adhoc customer related and administrative tasks as required.

**About You**
It is essential that you love to provide exceptional customer service, each time and every time. You come from a strong background in customer service and always aim to provide your customers with valuable assistance, no matter if they are your team members or external clients seeking your assistance.

We want to see your CV if you have:

- Extensive experience in customer service roles;
- Strong desire to assist with problem solving, providing information to queries and make someone’s day with your assistance;
- The ability to build relationships and work in partnership with other relevant departments and their teams who can assist with your client queries;
- Great administration and written communications skills which are accurate and professional;
- Awesome verbal communication where your amazing personality shines through the phone line;
- That amazing personality where people love working with you

**What we offer**
Backed by over 60 years of experience in the building industry, BGC operations spans manufacturing through to construction. With integrated businesses across residential construction, commercial construction, and manufacturing, we work towards building the future for more Australians.

We pride ourselves on our healthy and safe workplace culture of diversity, inclusiveness and support. At BGC, we place a very high value on our team and want to reward you for your efforts. You will enjoy great staff benefits including;
- In-house BGC discounts
- Employee Assistant Program
- Vehicle discounts partnering with AHG
- Corporate discounts including health insurance, Crown Hotels, retail shopping

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