Report & Image Access Consultant

6 days ago

Eastwood, Australia Jones Radiology Full time

Join South Australia's leading patient-focused Medical Imaging Practice
- Entry level, permanent part time or full-time opportunity - multiple positions available
- Based at our Head Office in Eastwood with flexibility to work at other Jones locations.
- Work in a friendly, committed, and dynamic team, where patient care is at the centre

**About Us**

At Jones Radiology we are committed to minimising patient effort and delivering the best possible patient experience. We do this by investing in our people, systems, and technology. Jones Radiology is the provider of choice for referrers and patients in our communities.

**About the Role**

Reporting to the Clerical Chief, this role is responsible for managing inbound calls from patients, referrers and other external stakeholders requesting report and image access. This is a constantly expanding role with growth and development opportunities.

As part of the Clerical Team, this role:

- provides a high standard of customer service to patients, referrers and third parties.
- builds strong and cooperative relationships with internal and external stakeholders.
- maintains, manages, and delivers patient records in a timely and confidential manner.

This integral role enables Jones Radiology to deliver expectational, high-quality services to patients, referrers, and other external stakeholders by providing professional, caring, and friendly customer support.

**About You**

To be considered for this role, you will demonstrate the following:

- understanding of and ability to provide excellent patient care and customer service.
- excellent organisation, communication, and interpersonal skills.
- demonstrated experience using multiple programs simultaneously and systems navigation.
- ability to work autonomously and in a team environment.
- excellent attention to detail, decision-making and problem-solving skills.
- basic understanding of medical imaging terminology and procedures is desirable but not essential.

This is an exciting opportunity for individuals at the start of their career or individuals with previous experience to excel in the maintenance, management, and delivery of patient records at a growing and market leading business.

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