IT Service Desk and Administration Support Officer

4 days ago

Campbell, Australia Australian War Memorial Full time

Ongoing - Full Time - APS 3
- $59,569 - $64,461
- Campbell ACT

The IT Service Desk and Admin Support Officer is a part of the IT Business Management Team and provides administrative support to the IT Section for: purchasing; stock control; entering statistics and producing reports; liaison with vendors and suppliers; mail and freight services, and retrieval and rehousing of paper files.

**Responsibilities**
- Accountable to provide IT support to the IT Service Desk, actioning service desk issues by providing sound advice, recommendations and resolution.
- Provide administration support to the IT Section including; IT equipment and asset management, mailroom and freight management, and paper file records management.
- Undertaking manual handling and movement of a range of items including but not limited to: mail items; computer equipment; and files.
- Support IT functions including: the back-up and retrieval of tapes, participation in the stocktake of IT equipment and assets. Liaising with internal teams to ensure incidents and service requests are actioned and finalised within appropriate timeframes.
- Creating and maintaining knowledge base articles, instructional documentation, templates and procedural documentation.
- Workers are to abide by the principles and practices of Work Health and Safety as outlined in the WHS Act, taking reasonable care for their own health and safety and ensuring that their acts or omissions do not adversely affect the health and safety of other persons.

Additional Requirements:

- Must hold a full and current Australian driver’s licence.
- The successful applicant must have the ability to obtain and maintain a Baseline Security Clearance.

2. Current Resume

For further information on the position, please call the
**Contact Officer: Steven Galinec, 02 6263 6695

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