Relationship Manager

6 days ago

Clayton, Australia myHomecare Full time

myHomecare Group is the leading Home Care Package Provider in Australia. Joining our group, you will be given opportunities to grow and progress your career that are unmatched in the industry.

This position will operate under one of our four brands: Better Living Homecare, Let’s Get Care, Happy Living and Just Home Care Packages. Each of our brands has a unique point of difference in the industry, ranging from self-management, part-management to full care management, and we cater our support to each client’s unique care needs to ensure we have the best solution for every Home Care Package holder.

**As a Relationship Manager, you will**:

- Onboarding new External Care Managers (ECMs)
- Assist and guide ECMS through sign up process
- Ensure all client paperwork is received and completed appropriately
- Responsible for assessments and care planning with the ECMs and the client and managing their schedules accordingly if required
- Ensuring monthly notes and care plan reviews are up to date with the clients and ECMs
- Guide of budgets, client spending, spending discrepancies and negative balances
- Attend client sign up appointments via telehealth along with the ECMs if applicable
- Liaise with ECMs, other Providers, clients, Allied Health Services and family members
- Provide Home Care Package information to ECMs, clients and family members.
- Updating and maintaining database, CRM and registers.
- Maintain a current, accurate and confidential reporting system
- Forward clinical escalations to Clinical Team and work with the Clinical Team to resolve

**We are looking for someone with**:

- Certificate III in Case Management or similar is a must
- Qualification in a Health-related discipline, ie: nursing, social work etc is highly desirable.
- Experience in Aged Care preferred.
- Community Home Care Customer Service Skills beneficial.
- Existing knowledge of Home Care Packages and Commonwealth Home Support Programme is favourable.
- Sound Knowledge of the Aged Care Quality Standards and Acute Community Intervention desirable.
- Microsoft Office Suite and Lumary/Salesforce Software experience is desirable.
- The right to work in Australia.
- National Police Clearance or willingness to obtain (the myHomecare Group will organise via WorkPro at no cost).
- Proof of Covid Vaccination.

**What will we offer you?**
- Flexibility - hybrid working models available
- Full time employment with regular weekday hours
- Ongoing training and upskilling
- Team events to celebrate our wins
- Opportunities to work in other State offices
- Be a part of a fun, outgoing family team atmosphere

If you think you could be the Care Manager we’ve been looking for Discover how you can develop your skills while truly helping people in your community today.

To apply, upload your resume through SEEK.

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