Admissions Manager

2 days ago

Clayton, Australia Bupa Full time

**About the Role**

As the Admissions Manager, you will be responsible for growing the occupancy in a cluster of Care Homes (Clayton and Berwick) through managing the enquiry customer journey including ensuring an exceptional customer admission and settling in experience. You will work closely with the care home administration team who have co-responsibility for elements of the enquiry and admission process.

**Benefits of Bupa**
- Supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Flexible working arrangement
- Discounts on Bupa products - Health Insurance, Optical, Dental and more

**Duties**
- Accountability for maintaining and managing the funnel from enquiry to sale
- Manage all enquiries either direct from customer, Bupa National Contact Centre or from referral sources
- Conduct tours on site, ensuring follow up of all tours and maintaining a robust nurture program
- Close negotiations with families and overcoming any objections through using outstanding customer relationship skills
- Support care home in driving respite conversions
- Develop and maintain links with referrers and gatekeepers and promote Bupa within the greater community, including leveraging Bupa’s other businesses
- Ensure regular meetings with the Public Hospital health professionals, community GPs, social workers etc; any referrer is in scope, ensuring the leadership team at the care homes are involved in the relationship management of key stakeholders.
- Foster strong relationships with the network of referrers including but not limited to Social Workers and Discharges Planners, Placement Consultants and Homes Care Providers.

**Skills and Experience**
- Empathy. Ability to listen and understand when talking to residents and relatives
- A willingness to ‘sell’ the home and it’s benefits to the referrer network and the relatives
- Excellent networks within the aged care and disability industry and within the greater health care environment
- Strong customer service background with excellent interpersonal skills and the ability to establish and build upon working relationships effectively
- Excellent written and verbal communication skills
- Strong organisational, problem solving and prioritisation skills
- Be able to prepare reports, collect and analyse statistics and utilise computer technology especially Microsoft Office Suite software

**Culture**

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

**How to Apply**

**IMPORTANT**: All aged care workers must be vaccinated against seasonal influenza, and have the relevant COVID and Booster vaccinations in line with State legislation. Evidence of these vaccinations will be required prior to commencement.
- Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply._

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