Ehr Applications Support Officer

2 weeks ago

Melbourne, Australia Peninsula Health Full time

Location: Melbourne | Southern Metropolitan

Job type: Not provided

Organisation: Peninsula Health

**Salary**: Salary not specified

Occupation: IT and Telecommunications

Reference: 30564

**- Dynamic and diverse role across Peninsula Health**
- **Opportunity to be part of the healthcare digital transformation journey**:

- **Flexible working from home model**

**Who We Are and What We Stand For**

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care.
In representing Peninsula Health, we expect all employees and volunteers to reflect our values:
**Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative.** We are One Peninsula Health.

**What You Will Be Doing**

This position works closely with other EHR Applications Support Officers to enable timely delivery of requests for service. The position also provides support to the Applications Test and Release Management Lead with executing tasks associated with EHR Applications updates. The position’s responsibilities require independent analysis, problem solving and excellent communication skills.

**Key Responsibilities**

This position reports directly to the EHR Applications Portfolio Manager and is responsible for the following:

- Monitor and respond to Service Desk Jobs logged to the EHR Applications Team
- Support the Application Test and Release Management Lead with executing tasks associated with EHR Applications Release Cycles and other EHR Applications updates.
- Support the delivery of training to end users as needed
- Support the development and maintenance of training artefacts (e.g. Tips and Tricks, Reference Guides, Communiques)
- Various build, troubleshooting and data correction duties
- Regular ward presence engaging with end users to communicate key messages and collect feedback.
- Support EHR Applications Projects as required
- Identify and act on EHR design improvements
- Duties as allocated by the EHR Applications Manager

**What You Need**

Essential Criteria
- Bachelor degree in related discipline
- Experience in complex healthcare or hospital setting
- Demonstrated ability to manage concurrent tasks effectively
- Ability to communicate clearly, concisely in a logical and effective manner
- Ability to work as an effective member of a team and as an individual
- Current drivers’ licence

Desirable Criteria
- Experience with Cerner Millennium Solutions or another Electronic Health Record solution
- Maintenance/Build experience with Cerner Millennium solutions or another Electronic Health Record solution
- Project management experience
- Demonstrated change management skills and interest in quality improvement processes
- Ability to develop and maintain strong working relationships with internal and external colleagues
- Strong problem solving/analytical skills

**What Next**

If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on (03) 9784 2700.

**Additional Requirements**

This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.

**Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.

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