Partner Operations Manager

**Hi there Thanks for stopping by**:
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We are on the lookout for a **Partner Operations Manager **to join our dynamic, fast-growing APAC partnership team and help us empower our partners and customers to build successful businesses on Lightspeed.

This is a critical leadership role on the APAC Partnerships team with a high visibility and significant customer impact. As Partner Operations Manager - APAC you will own a full roadmap of initiatives to increase the efficiency and impact of our retail and hospitality distribution partnerships business in APAC. You will partner with our partnerships global leadership and APAC stakeholders to drive forward scalable operational improvements and profitable growth initiatives.

**What You'll Be Doing**
- **Strategy**: Develop and own a full roadmap of initiatives to increase the scalability, efficiency and impact of our distribution teams and drive operational improvements for our partners
- **Project management**: Manage projects from their initial definition until their final implementation. Develop business cases, prioritization frameworks, implementation plans for scalable solutions that improve business problems touching many sides of the business.
- **Process creation and optimisation**:Scale new and existing processes to allow the distribution business to efficiently operate and grow
- **Stakeholder management**: Work closely with both external and internal stakeholders both in APAC and globally to solve problems and ensure that feedback received is utilized in improving our product, operations and partnerships GTM
- **Analysis**: Quantify everything you do. Utilize data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritizing those with the highest return on investment and by developing dashboards and reporting to optimize for continuous improvement.

**What You'll Be Bringing To The Team**
- Proven experience in partner or revenue operations, project management, strategy, operations management, or other relevant experience
- Attention to detail and proven ability to manage multiple projects in parallel without compromising the quality of deliverables. You are constantly looking for ways to tweak and optimize for better results.
- Critical thinking capability and exceptional problem-solving skills; from framing the opportunity, to designing workstreams, to sharpening the recommendations
- Previous people management experience, specifically in mentoring individual contributors and mentoring new team leads who are direct and / or indirect reports
- Background in establishing operational objectives and aligning team contributions to key business priorities
- Strong ability to lead through influence, especially cross-functionally
- Ability to thrive in an ambiguous, fast-moving environment, and be able to proactively chart path forward in emerging business areas
- You are a true motivator with positive energy to fit this vibrant team.
- Excellent English written, verbal communication and presentation skills

**Even Better If You Have, But Not Necessary**
- Experience in global SaaS scale up businesses
- Experience working with international teams
- Executive presentation skills

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

**What's in it for you?**:
Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that's creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

- Lightspeed share scheme (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Health and wellness benefit of $500 per year
- Mental health online platform and counselling & coaching services
- Paid leave and assistance for new parents
- LinkedIn Learning license
- Dog-friendly environment
- Free fresh fruits, snacks and drinks
- Awesome office space located in Southbank, VIC

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lights