Partner Operations Specialist

**About Us**:
Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The **Sitecore values** are what drive and unite us across the globe.

**About the Role**:
Sitecore is experiencing spectacular growth all over the world. To build on Sitecore’s success, we are looking for a Partner Operations Specialist with knowledge of software partner programs and a passion for helping partners succeed.

**What You’ll Do**:

- Maintain and manage all operational aspects of Partner onboarding process, including contract administration.
- Manage Partner deal and project registrations.
- Establish, maintain and monitor lead flow to and from Partners.
- Partner commission and Co-op / MDF administration
- Act as a liaison to Field Sales, Partner Sales, Sales Ops, Legal, Marketing, Deal Desk, Sales Finance, and Order Management teams on all partner-related sales issues.
- Perform Global Partner Helpdesk support functions (license keys, badges, portal access, and respond to general program related questions).
- Support Partner and Affiliate Program rollout
- Support the annual Partner re-tiering compliance process
- Support the regional Partner Managers with the Partner business plans
- Coordinate the Co-op / MDF process both with internal and external stakeholders
- Support development and maintenance of Standard Operating Procedures and ensure consistent business practices across regions and adaptations to local markets when required.

**What You Need to Succeed**
- Bachelor's degree preferred, or equivalent 3-5 years Partner Support, or Sales Operations experience preferably in the software industry.
- Extraordinary communication ability, both verbal and written, at all levels.
- Strong organizational and time-management skills including multi-tasking, prioritizing and the ability to plan work activities efficiently to meet deadlines.
- Structured and execution orientated with close attention to detail.
- Proven flexibility in dynamic environments and ability to adapt to shifting priorities.
- Intermediate experience with Microsoft Excel.
- Experience with CRM and Partner Programs

**Additional Skills That Could Set You Apart**:

- Exceptional Salesforce experience/super-user would be highly advantageous
- Channel management or similar experience

**Why you should click ‘Apply’**:

- ** Growth**We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel. It’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.
- ** Great team and company culture**You can find out more about our **company culture** and learn about **our commitment to creating a diverse and inclusive workplace,** on our **YouTube Channel**. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

How we hire

At Sitecore, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high-impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.

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