Partner Operations

3 days ago

Melbourne, Victoria, Australia Uber Full time $80,000 - $120,000 per year

#GreatMindsDon'tThinkAlike AtUber, we take pride in the diversity of our people and their ideas. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward together.

About the Role:

The Retail Customer Success team partners with Uber's most strategic retail merchants to unlock growth and deliver a world-class experience. This role focuses on building scalable operations: owning workflows, streamlining processes, and driving automation - whilst also flexing into merchant-facing support when required. You'll directly impact how our team operates and how our partners succeed.

Your impact in role:

  • Own and execute recurring workflows that support Retail Partner Success at scale, documenting processes for consistency and scalability.
  • Identify inefficiencies and deliver improvements through automation, standardisation, or offshoring.
  • Use data (Sheets, SQL) to monitor partner performance and highlight risks or opportunities.
  • Flex into merchant-facing support when required, answering questions, troubleshooting issues, and supporting account initiatives.

What you'll need:

  • 2-4 years' experience in operations, business analysis, or customer success in a fast-paced or tech-driven environment.
  • Advanced proficiency in Google Sheets (complex formulae, queries, pivot tables).
  • Working knowledge of SQL, with the ability to pull and interpret data.
  • Highly organised, detail-oriented, and comfortable managing multiple priorities.

What will help:

  • Exposure to customer-facing work such as customer success, account management, or partner support.
  • Strong commercial awareness and the ability to engage confidently with merchant stakeholders.
  • Experience with automation tools or low-code platforms (e.g., Google Apps Script).

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