Customer Service Executive

1 week ago

Melbourne, Australia Tata Communications Full time

MONITORING ENGINEER (24*7)
MONITORING ENGINEER (24*7)

**Location**: Melbourne, Australia

MANDATORY SKILLS

**2-4 Years of experience in**:

- Basic Telecommunications network understanding
- Basic Knowledge of Access Technologies (FTTx and HFC)
- Understanding of alarms and ability to identify service impact
- Good written English and communications skills
- Netcool, Remedy, E6000 (CMTS), Xpetrak, NxT, Tableau, Comptel knowledge preferred.

ROLES AND RESPONSIBILITIES
- 24X7 Monitoring of network events, alarms and ticket creation.
- Alarms filtration and Ticket raising based on business rules.
- Ticket co-relations and assignment to correct resolver group.
- Perform Alarm-Event correlation, Service Impact Assessment.
- Notify Retail/Wholesale Service Provider of incidents - outage notifications.
- Support and execute the Real Time Change Management (Planned Outage) process.
- Maintain ""Work logs"" for each ticket.

Managers / Supervisors / Team Leaders

As a person with responsibilities for the management of employees you are expected to provide leadership and support to workers in understanding and meeting work health and safety policies and procedures.

Staff

As a workers you play an important role in helping keep the workplace safe and operating within the workplace health and safety standards.

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