Customer Service Executive

7 days ago

Melbourne, Australia Thales Full time

We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

**About Your Role: Customer Service Executive**

As a Customer Service Rep, you will be a part of a team that is committed to delivering exceptional customer experiences. You will act as the main interface with customers, Account Managers, and Technical Consultants during customer’s purchase order treatment. You will also coordinate customer's requirements for sales order production and manage customer complaints, ensuring a swift and effective resolution.

**Key Responsibilities**:

- Validating and registering customers' Purchase Orders in order entry systems
- Ensuring accurate and timely entry of Customers' Purchase Orders
- Follow up on Sales Orders until their shipment and invoicing
- Managing customers' complaints and following up to ensure resolution
- Inventory management & optimization based on inputs from the Supply Chain
- Attending customers' meetings and assisting customers when visiting Gemalto facilities

**Skills and Experience**:

- Experience in end to end order management
- Proficient in System Tools e.g. MS Suite
- ERP knowledge is a plus
- Customer-oriented with a focus on delivering exceptional service
- Excellent organization skills and able to work under pressure
- A dynamic self-starter and a team player
- Exceptional written and verbal communication skills
- Employee discounts with a number of affiliates (Travel, Car hire, Tech)
- Fitness Passport discount
- Modernised Paid Parental leave
- Veterans Leave
- Great professional development opportunities
- ThalesFlex - flexibility working is our everyday
- Family Support through our partnership with Parents at Work
- All the equipment you’ll need to be successful
- Great colleagues and culture

**Good to Know**

LI-SG1

Wellbeing matters at Thales, and where possible we encourage flexible working.

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