Customer Service Team Leader

2 weeks ago

Melbourne, Australia Six Degrees Executive Full time

Location:
- Melbourne- Job Type:
- Permanent / Full Time- Salary:
- Contact:
- Mark Yeoman**About the company**

My client is a leading food & beverage manufacturing. Locally based in Melbourne, they have a rich history of quality and brand loyalty and pride themselves on their family-oriented culture. Innovation has been key to their success and is continually backed by the business, and as a result, they have recently released a range of chilled products that dominating the grocery channel.

**About the role**

Managing a team and reporting through to the General Manager - Sales, the Customer Service Manager is responsible for overseeing every aspect of customer interaction, and improvement of the customer experience.

**Duties**
- The recruitment, retention, training and development of a team of Customer Service Officers.
- Working closely with operations and sales to ensure that orders are processed, customer queries are actioned and DIFOT maximised.
- Order processing / Data entry
- Tailoring the customer service experience for national retail customers in line with divisional strategic objectives.
- Manage and streamline order processing and ERP usage.
- Provision of information to the executive leadership team on customer service and satisfaction levels in comparison to set targets and organisational strategy.

**Skills & Experience**
- Extensive customer service experience in a people management capacity.
- Experience working at a Food and beverage company.
- Experience working for, or with, large organisations in the fast-moving consumer goods space.
- A sound understanding of sales and operations, particularly importing and warehousing operations and the challenges that may arise in that environment.

**How to apply**
Click on the APPLY button or contact Mark Yeoman (03 8613 3534) for a confidential discussion

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