Customer Service Lead
2 days ago
Location:
- Melbourne- Job Type:
- Permanent- Salary:
- Competitive- Contact:
- Carissa McPherson**About Our Client**
Our client is a global industrial automation company specialising in high-end products and solutions for the logistics automation sector. With a friendly, collaborative, and diverse culture this organisation provides a supportive environment, with opportunities for training, development, and internal promotion, enabling team members to achieve both their professional and personal goals.
**About the Position**
As the Customer Service Lead, you will be responsible for leading, training and inspiring the Customer Service teams located across Australia and New Zealand. You will inspire customer service excellence to ensure customers’ satisfaction along the complete Customer Journey, ensuring that Customer Service team members are sufficiently skilled & have the necessary support, promotion & opportunity to grow the company's revenue base. You will provide supervision and mentoring to Customer Service team members, and will have management and responsibility for the performance of the Customer Service Team members.
“Key Responsibilities”
1. Coaching & training team members in areas requiring development within Customer Fulfilment.
2. Point of contact for internal and external customers escalations.
3. Manage and maintain the CRM complaints portal relating to team members service failure.
4. Develop, review and maintain all customer service procedures and processes.
5. Ensure a high level of customer service is maintained by the team members through monitoring and supporting team members with processes and workflows implemented in order to ensure a professional delivery on all services.
6. Schedule and attend all “Work In Progress” meetings in person or by teleconference as appropriate.
7. Supervise team members, manage rosters and team members’ leave.
8. Diarising of all Customer Service staff-related performance and non-compliance issues.
9. Generate and shares comprehensive and details reports on team performance, objectives and deadlines
10. Conduct regular review with team members relating to performance and development plans.
**About You**
- Minimum 3-4 years Customer Service experience, ideally in a Team Lead role
- Some experience in managing workflow and performance measures and targets.
- Excellent verbal and written communication and interpersonal skills.
- Able to work in a high pressured environment with firm timelines and targets.
- A strong desire to gain experience in a leadership position.
- Ability to build effective relationships across the company, and with external stakeholders and customers.
- Experience with ERP systems such as SAP, Oracle or similar.
- High level of accuracy and attention to detail.
- Innovative, flexible and willing to learn.
- Can work autonomously or collaborate within a team environment as required.
- Professional, mature approach with relevant industry experience and commercial acumen.
- Tertiary qualification in Engineering, Mechatronics and Robotics, Computer Science or similar is preferred but not essential.
**Rewards in the role**:
Join our terrific client, a global leader in premium products for the logistics automation sector, and enjoy the variety of supporting a loyal, customer base as a result of well-respected brand. You will enjoy stepping into a leadership role supported by a terrific mentor and Manager, whilst overseeing and inspiring your team, and working within a secure and growing sector. Great opportunities for growth and development
-
Customer Service Officer
7 days ago
Melbourne, Australia Lead Group Consultancy Full timeLocation: Altona, Australia - Warehousing, Transport and DG - Dynamic team environment My client, a dynamic organization in Altona, is seeking a dedicated Customer Service Officer to join their team. Reporting to the Site Manager, this role plays a pivotal part in delivering exceptional service to our valued customers. **Key Responsibilities**: - Customer...
-
Customer Service Team Lead
2 weeks ago
Melbourne, Australia gallagher Full time**About Gallagher** Our purpose at Gallagher is ‘Protect what matters most,’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses in over 160 countries, but our purpose also means we care deeply about our people and their families. We’ve been in business since...
-
Team Lead, Customer Service
4 days ago
Melbourne, Australia WEX Inc. Full timeJob Scope The Team Leader Customer Services AU supports our Australian Customer base and is an important role in the APAC Customer Operations team. The position will be responsible for leading and developing a team of 8 customer service advisors, workforce and queue management, quality standards and the achievement of CX and operational targets. With an...
-
Service Technician
1 week ago
Melbourne, Australia Lead Group Consultancy Full timeRegional travel required - Seeking experienced technician to hit the ground running - Visit hospitals, poultry processing and diverse range of facilities **Location**: Melbourne, Victoria Are you a skilled Service Technician with a solid background in grey water purification treatment? Do you have over 5 years of hands-on experience servicing Reverse...
-
Customer Service Specialist
2 weeks ago
Melbourne, Australia CSC (Corporation Service Company) Full timeAs a Customer Service Specialist you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with various Product Managers with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global...
-
Melbourne, Australia 3R Truck Service Full timeMy client is a leading global asset financial services provider providing learning and broking services for more than 15,000 tradable products such as Forex, CFDs, equities, and bonds. I am looking for a Regional Sales Lead with approximately 3-5 years of experience. The role involves focusing on business growth by providing excellence in customer service...
-
Sales Manager
2 weeks ago
Melbourne, Victoria, Australia Lead Group Full time $120,000 - $180,000 per yearAbout the RoleWe are seeking an experienced and drivenMedTech Sales Managerto lead a Victorian sales team (metro/regional). In this role, you will be accountable for driving sales growth, developing business opportunities, and coaching a high-performing team with an innovative Orthopaedics portfolio of products.Key ResponsibilitiesLead, coach, and develop a...
-
Delivery Lead
7 days ago
Melbourne, Australia Service Victoria Full timeLocation: Melbourne | Western Metropolitan Job type: Full time / 12 Months Organisation: Service Victoria **Salary**: $129,379 - $173,138 Occupation: IT and Telecommunications Reference: VG/1709430JB Delivery Lead VPS6 | Fixed Term - 12 Months **Who we are** Service Victoria is the one place to go for government services. We deliver modern government...
-
Customer Service Group Lead, Commerce
3 days ago
Melbourne, Victoria, Australia Block Full time $120,000 - $180,000 per yearJoin a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.Founded in...
-
Customer Service Group Lead, Commerce
3 days ago
Melbourne, Victoria, Australia Afterpay Full time $120,000 - $180,000 per yearJoin a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.Founded in...
