Manager Clinic Practice

Who we are?
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do.

What’s the job?
- The Clinic Practice Manager coordinates a high-quality, safe and innovative Clinic Practice. The role is responsible for providing a first-rate clinic experience to our students and clients. The role must work closely with Academic stakeholders to ensure student outcomes are being met. The Clinic Practice Manager manages and leads a team of Clinic Receptionists/assistants.
- Please- review The Practice Wellbeing Centre
- for more information on our clinics.

Day-to-day accountabilities:

- Principal Accountabilities:
- Collaborate on the development of The Practice national operational plan, aligned with the health vertical key priorities and strategic goals-
- Manage and coordinate staff to ensure annual operational plans and individual performance and development plans are effectively implemented-
- Provide data, analysis and feedback on clinic operations to inform key business decisions-
- Improve staff engagement within the department by providing coordination and direction which supports the goals of Torrens/Think-
- Bring together all the relevant stakeholders and deliver a high-quality clinic experience for student practitioners, clinic customers and clinic supervisors-
- Implement the Clinic business and marketing plan in collaboration with relevant staff from across the organisation- The position is full time permanent based at Surry Hills Campus.
- Who you are
- To be successful in this role, you will have:
- Experience in running a service business and/or experience in a multi-discipline teaching clinic-
- Familiarity in clinical health disciplines including; natural therapies/complementary medicine, counselling/community services, allied health etc-
- Knowledge and/or experience in a running a clinic and / or dispensary-
- Experience with or knowledge of inventory management, including point of sale and inventory management software-
- Time management and prioritisation skills, and the ability to thrive in a fast-paced environment-
- Able to exercise judgment in dealing with difficult or problematic situations and to demonstrate flexibility and sound decision making within agreed boundaries-
- Strong interpersonal, verbal and written communication skills, a positive attitude and excellent customer service skills-
- Knowledge and experience of relevant legislation including requirements applicable to inventory management, therapeutic goods regulation and privacy and health records-
- Bachelor degree or equivalent-
- Current holder of appropriate first aid qualifications- Why join us?
Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.
- We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.

What we offer
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from:
- Study free in a course/degree related to your position-
- Flexible working conditions, allowing you to work remotely and from a campus near you-
- Access to internal opportunities - Be supported to learn, grow and move across the organisation- Hiring process

To learn more about what makes Torrens University Australia a great place to work, visit-
We’d love to hear from you.

Applications close: 8th September 2024
- Job Reference: R24965