Medical Receptionist

The Feel Good Clinic is a very busy psychology clinic in the heart of Surry Hills. We have a beautifully appointed office, have expanded and are looking for the right person to join our growing team

We provide our practitioners full-service administrative support which requires our administrative team to enjoy a faced-paced and busy environment, whilst focusing on maintaining high-levels of attention to detail and professionalism.

We are looking for an experienced, professional administrator with a high level of attention to detail to join our team.

Primary Duties:

• Book, amend, and cancel patient appointments in keeping with company guidelines and/or policies
• Update practitioner calendars and schedule online meetings
• Ensure client details are up-to-date in the database
• Process payments, process Medicare rebates, process private health claims and issue invoices and/or receipts ensuring item numbers are correct depending on the transaction type
• Liaise with GPs, Medicare, other health professionals, and their staff

General Duties:

• Answer, screen and/or forward all incoming phone calls in a timely, courteous, and professional manner
• Maintain client and practice confidentiality at all times
• Receive and convey written, verbal and electronic messages promptly, professionally, accurately, and completely
• Greet, welcome and attend to clients and guests as soon as they arrive
• Assist clients and guests with mobility, literacy, language and comprehension difficulties
• Handle cash, EFTPOS and other transactions in keeping with company guidelines and/or policies
• Maintain accurate financial records including petty cash, expenditure, reconciliations and requests for reimbursement
• Follow up on overdue accounts
• Scan, process and file documents
• Prepare and send outgoing correspondence, including faxes, emails and letters
• Ensure the reception area, and all associated administration and/or entry areas, are tidy and presentable, with all necessary stationery and materials organised
• Prepare any required or requested materials, including client forms and psychometric assessments
• Ensure the practice building, and all practice rooms are clean, tidy and accessible
• Maintain office and records security by following confidentiality procedures and controlling access via the reception desk
• Maintain practice dress standards
• Receive, sort and distribute daily mail and/or deliveries
• Follow opening and closing procedures
• Ensure equipment is switched off, windows closed, alarms on and building is secure at end of day
• Monitor stationery and/or clinical supplies and place orders as required or directed, maintaining a working supply at all times
• Participate in meetings, staff training and development, and performance reviews
• Assist in the induction of all new staff with regards to administrative processes
• Perform other administrative duties as directed by the company director(s)

Safety & culture:

• Exercise duty of care including adhering to practice governance processes and standards
• Ensure practice building(s) and workspace(s) are conducive to a safe and practical work environment, adhering to Work Safe legislation
• Follow company policy and procedure playbooks/guidelines, and assist company director(s)/supervisors to identify, establish, improve and maintain administrative processes
• Record and report incidents and near misses in-line with company safety policy and NSW Work Safe legislation
• Participate in ongoing professional development
• Actively contribute to the development of a culture consistent with the values of the company

Requirements

Essential:

The successful applicant will have:

• Exceptional attention to detail
• The ability to maintain a high level of courtesy, professionalism, confidentiality, and discretion at all times
• Reliable and punctual
• Excellent interpersonal skills, with the ability to work with a broad range of people from a variety of backgrounds and experiences
• Excellent written communication skills
• Excellent organisational, multitasking and time-management skills, with the ability to prioritise and manage multiple and competing work tasks, and deliver to agreed deadlines is a MUST. This is a very busy role
• Adaptability and flexibility to changing work environments and requirements
• Strong computer literacy
• A strong customer service focus and attitude
• The ability to work independently with limited supervision
• The ability to work productively and collaboratively within a broader team environment
• Previous experience in a reception or administrative role
• Previous experience with Medicare billing

Desirable:

The successful applicant will ideally also have:

• Previous experience in a medical reception position
• A working knowledge of Medicare and other health billing systems
• A broad understanding of the mental health service system in Australia
• An understanding or experience in general practice accreditation and standards

Compliance:

The successful applicant must also:

• Maintain a current check for working with young people, as per the relevant state legislation
• Undergo a current and satisfactory criminal record screening
• Maintain eligibility to work in Australia
• Participate in a 3 month probationary period