Logistics Coordinator

3 days ago

Bankstown, Australia DH & Associates Full time

**OVERALL SCOPE OF THE ORGANISATION**

Our client is incorporated to meet the growing demand in the market for efficient Supply Chain Management (SCM) and logistics systems. They provide personalized SCM/Logistics solutions aligned with the varying needs of companies based on its own integrated Supply Chain & Logistics solution. Depending on the customers’ needs, various solution combinations are offered which ensures a steady information exchange among the solutions and connections within the systems.

**RESPONSIBILITIES**:

- Answering and attending to inbound calls from customers in response to delivery queries such as order status and ETA’s.
- Responding to internal and external customer queries in a professional and timely manner
- Following up and tracking customer orders accurately within the set KPIs and guidelines
- Liaise with logistics team and LSPs to follow up customer deliveries where necessary
- Building relationships with external customers to improve delivery process and turnaround time
- Troubleshooting and escalating delivery issues with relevant parties within the business and ensure that they are followed up in a timely manner
- Perform additional tasks as and when requested or required by the Company and/or as instructed by your Manager/delegate.
- Adherence at all times to Company Policies and Procedures
- Ad hoc tasks as required

**REQUIREMENTS**:

- Similar Experience
- Intermediate understanding of Excel
- Strong attention to detail and accuracy
- Excellent written and verbal communication skills; ability to communicate effectively
- Excellent customer service skills and interpersonal skills

Unsuccessful applicants will not be responded.

Work Authorisation:

- Australia (required)

Work Location: In person

Work Authorisation:

- Australia (required)

Work Location: In person

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