Code Compliance Analyst

**Company Description**
As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference.

The Life Insurance Code Compliance team at the Australian Financial Complaints Authority (AFCA) monitor life insurers’ compliance with the Life Insurance Code of Practice (the Code). By driving best practice, its aim is to improve standards of service in the Australian life insurance industry - ultimately helping insurers to create a better experience for customers. The Code team is a separately operated and funded business unit of AFCA working with the independent Life Code Compliance Committee(LICCC).

The role of **Code Compliance Analyst** will report to the Senior Code Compliance Analyst. The role supports delivery of compliance monitoring activities and provide associated secretriat support on behalf of both committees, thereby improving trust in the Australian financial services industry.

**Typically, in this role you will**:

- Contribute to and run end to end investigation of alleged breaches of the Codes by reporting and monitoring outcomes of investigations and drafting decisions to a high standard
- Contributing to monitoring activities, which may include conducting enquiries and research, desktop audits, data collections and analysis, and writing, preparing and summarising briefing papers and reports as required by the Code Compliance and Operations Manager
- Undertake secretariat reporting duties as directed, which may include the completion of updates and drafting briefing papers for the Code Compliance Committees
- Attend and provide administrative support as required at meetings of the Committees and other stakeholder meetings
- Creating background material for stakeholder presentations
- Role model behaviours aligned to AFCA’s Values and the Leadership Capability Framework, including a high level of self-leadership and ownership

**Qualifications**
To be successful in this role, you will need:

- Relevant industry knowledge, including Insurance or Life Insurance, Codes of Practice and self-regulation
- Understanding of financial regulations and compliance frameworks would be highly valued
- Strong interpersonal and communication skills, including the ability to deal compassionately and robustly with a wide variety of stakeholders
- Strong analytical skills, including the ability to think laterally and critically
- A motivated self-leader who takes the initiative and is driven to deliver to a high standard

**Additional Information**
- ** BOSS Best Places to Work 2024** -credited for its culture, engagement and flexible working arrangements.
- ** Most Inclusive Workplace 2024** - Australian HR Institute (AHRI) Awards.
- ** Employer of Choice Public Sector and NFP**- Australian HR Awards 2023
- ** Bronze AWEI Accreditation 2024** - Recognised for LGBTQ+ workplace inclusion.
- ** Accredited Family Friendly Workplace** - Supporting work-life balance and inclusivity.
- ** Hybrid working** - Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
- ** Inclusive leave options** - Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas.
- ** Financial benefits** - Not-for-profit salary packaging to boost take-home pay.

**Life at AFCA**

Our people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourish

**To apply**

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.