Service Desk Team Leader

2 days ago

Adelaide, South Australia Talent – Specialists in tech, transformation & beyond Full time $90,000 - $120,000 per year

Lead our clients's Service Desk team to deliver high-quality ICT support. Report to the Service Desk Manager and manage Senior Service Desk Officers and Service Desk Officers. Responsible for incident & request management, escalations, staff training, KPI monitoring and continuous service improvement to meet SLAs.

Experience and Qualifications:

  • Demonstrated experience in leading a team in an ICT Service Desk.
  • Demonstrated experience in the provision of excellent customer service.
  • Significant experience in working effectively in a technical service desk environment.
  • Demonstrated experience in the use of a range of computer systems.
  • Proven ability to both manage and work as a member of a team in a manner that fosters the co-operation of team members.
  • Demonstrated ability to problem solve through investigation, research and consultation.
  • Ability to document procedures to improve response, installations, training and problem solving.
  • Demonstrated ability to consistently meet deadlines, work under pressure with minimal supervision, determine priorities, plan and organise work and maintain accuracy.

Responsibilities:

  • Management of Service Desk Officer performance against KPI's.
  • Skills development of Service Desk Officers.
  • Contribute to the ongoing development and optimisation of quality improvement standards and measurement strategies.

If the above role sounds of interest, please click on "Apply Now", or get in touch with Ivan via

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