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Service Desk Officer

3 weeks ago

Adelaide, Australia SA Health Full time

**Job no**: 906781
**Work type**: Full time
**Location**: Adelaide CBD
**Categories**: Administration, Business and Management, Information/Communication Technology, Customer service, Call centre
- **Department for Health and Wellbeing - Digital Health - Technology and Infrastructure**:

- **Multiple Positions**:

- **Salary: $67,589 - $72,033 - ASO3 - Full Time / Term Contract up to 12 Months**

We are seeking multiple Service Desk Officers who are passionate about making a meaningful impact on healthcare outcomes in South Australia. If you're looking for a rewarding role in ICT we'd love to hear from you

**About Us**
At Digital Health SA, we are responsible for providing and supporting ICT systems and strategies across the SA Health network. Our mission is to deliver world-class health outcomes through digitally enabled care for all South Australians.

We foster a welcoming and inclusive workplace culture, committed to achieving our vision and purpose. At Digital Health, we value collaboration, celebrate successes, and continuously learn together. We believe our people are our most valuable asset, which is why we prioritise the development of skills, knowledge, and capabilities across our team.

**Role Overview**

As a Service Desk Officer you will deliver customer-oriented services within an efficient Digital Health SA service desk to support SA Health business units. You will be responsible for the delivery of effective and knowledgeable incident and service request management in accordance with Digital Health SA policies, procedures and service level agreements.

**About You**
- Experience in providing excellent customer service, ensuring a positive and efficient experience for customers.
- Experience within an ICT service desk environment and have experience utilising a range of computer systems to deliver support and resolve issues.
- The ability to communicate clearly and professionally, both verbally and in writing.
- Proven problem-solving skills, using investigation and research to find solutions.
- Experience in following documented procedures to provide support to customers.
- The ability to consistently meet deadlines and work well under pressure, with a strong ability to prioritise tasks, plan work effectively, and maintain accuracy and attention to detail.
- Proven ability to work collaboratively as a team player, supporting group goals and contributing to a positive team environment.
- The ability to exercise sound judgement and trust to maintain confidentiality and ensure the security of sensitive information.

**What We Offer**
- Career development and training opportunities
- Flexible working options
- Salary packaging opportunities
- Discounted gym memberships
- Employee Assistance Program (EAP) for you and your family
- Be Well Program

**To apply**

Please provide a resume plus a cover letter (maximum of 1 page) that addresses the following 3 criteria:

- **Customer Support and Incident Resolution**: Describe your experience in taking ownership of customer service issues, managing incoming support requests, and resolving incidents efficiently. Highlight how you resolve issues and maintain clear communication with customers.
- **Productivity and Knowledge Development**: Share examples of how you have consistently met expectations in previous roles. Explain how you’ve developed your knowledge of tools, processes, and products to improve your performance in a role.
- **Continuous Improvement and Performance**: Provide details on how you have contributed to improving service practices, processes, or outcomes. Include any experiences where you actively participated in quality improvement initiatives.

The South Australian public sector promotes diversity and flexible ways of working part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Aboriginal and Torres Strait Islander applicants are encouraged to apply. **Job ref: 906781**

**Criminal History Screening Requirement**
- A ‘National Police Certificate’ NPC (also known as a ‘Nationally Coordinated Criminal History Check’ NCCHC) for employment involving no contact with vulnerable groups is required for this position (general employment)

**Immunisation Risk for this position is Category C (mínimal patient contact)**

SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

**Special Conditions**
- The incumbent may be required to work weekends on a rostered basis and working hours will be adjusted to cover 7am to 7pm each day.
- A flexible approach to taking of leave is required.

**Enquiries**

Carly Thomson
DHSA Service Desk Trainer
Phone: 7117 6508

**Application Closing Date**

**Monday, 23 June 2025**- 11:55PM

**Attachments**
- Australian applicant guidelines
- International applicant guidelines

**Advertised**: 13 Jun 2025 Cen. Australia Standard Time
**Applications close**: 23 Ju