Technical Specialist

**Introduction**

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**
Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.

We also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB as we continue through a period of exciting period of transformation and change, including the introduction of dedicated specialist hubs within our claims functions that are truly unique to the market and our service offerings to injured workers and clients alike. We are innovative and embrace challenges. We are focused on excellence and achieving outcomes this through collaboration. And, we want YOU to be a part of it all

Gallagher Bassett’s service delivery model has been built to support **holistic** and **tailored** recovery and return to work (RTW) strategies to deliver superior outcomes. Our model focuses on **specialisation** and **segmentation** by injury type and claim duration, enabling alignment of the right skillset to the right role. Our specialists provide a vital role, supporting Case Managers to make great work capacity decisions. Key features of our model also include:

- Dedicated Hubs of Expertise who provide guidance and support for Case Managers;
- Opportunities to specialise in a specific Technical and Legislative functions;
- Centralisation of several Technical and Legislative functions to empower Case Managers to focus on recovery, RTW and service delivery;
- Variety of new and exciting career pathways across the lifecycle of a claim;
- Support to focus on high-value tasks through administrative and continuous improvement functions, decision support tools and innovative solutions.

Due to the ongoing evolution of our business, we are offering a new Technical Specialist opportunity with a specific focus on work capacity decisions.

In our expansion as a start up and disruptor to the current market since 2023, you will help the claim team build and grow their technical expertise, operations and processes.

**How you'll make an impact**
- Advise and provide technical support in the assessment of work capacity decisions;
- Provide guidance to the team to ensure all work capacity decisions issued are based on the best available evidence;
- Complete Internal Review requests in line with legislative requirements;
- Review of relevant case law, to ensure that the best decisions possible are being made,
- Ensure that all claims are reviewed at key compliance and legislative milestones;
- Engage with internal and external stakeholders, including case management and legal advisory personnel, legal practitioners, regulatory bodies etc around case management strategy and litigation matters;
- Coach and mentor case management personnel, and collaborate with our additional Mental Health, Complex Care and Rehabilitation support hubs;
- Participate in key business projects and initiatives.

**About you**
- Significant experience in technical or case management roles within a workers compensation setting, with demonstrated experience/specialisation in the assessment of work capacity;
- Understand the importance of Work Capacity Decision to promote early return to work;
- Experience with Work Capacity Decisions on long term claims to ensure compliance with legislative timeframes;
- A demonstrated ability to coach and develop claims managers;
- Ability to critically analyse expert reports and provide strategic support to claims teams;
- Exceptional time management and organisational skills;
- Excellent attention to detail;
- Highly developed communication skills, with the ability to engage at all levels of organisation;
- A strategic mindset and approach to work;
- A strong sense of team and collaboration;
- A resilient attitude.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this positi