Customer Service Representative
2 weeks ago
**Learn About FS**
FS provides professional, agile and innovative services for enterprise digital transformation. By building professional labs, standardized and normalized testing processes, and having experienced technical teams, we keep our customers' expectations for reliable and professional solutions. We also have 7 warehousing centers and 9 local offices around the world to ensure our customers experience efficient and agile delivery services by building intelligent warehouse management systems and digital platforms. At the same time, FS continues to increase investment in R&D and innovation, introducing innovative products with cutting-edge high speed such as 400G 800G products to meet the needs of digital transformation of enterprises.
**Responsibilities**:
1. Provide excellent customer service to all clients and customers;
3. Contact for and coordination of product recalls;
4. Track and manage shipments, proactively resolving issues to ensure timely delivery and enhance customer satisfaction；
5. Collaborate with cross-functional teams to address customer concerns and escalate complex issues for resolution；
6. Maintain accurate customer records, comprehensively documenting interactions and issue resolutions；
7. Continuously identify and implement process improvements to enhance overall efficiency and effectiveness in customer service operations；
8. Stay informed about product updates, industry trends, and customer feedback to provide informed and proactive support；
9. Collaborate with other departments to gather and share customer insights, contributing to overall business strategies.
10. Perform other duties as assigned.
**Requirements**:
1. 1 year plus in customer service (optional);
2. Experience in a contact center environment or a workplace with busy phone lines;
3. You have a confident manner towards customers and a high focus on service;
4. You are a strong team player with great communication skills;
5. Outstanding English communication skills both written and verbal;
6. Excellent attention to detail; Approachable and personable；
7. Ability to work autonomously and be self-managing;
8. Excellent MS Office knowledge.
9. Excellent phone manners are a must！
10. Previous knowledge of Data Center/Optical Network products is highly advantageous.
Pay: $25.00 - $30.00 per hour
Expected hours: 37.5 per week
Schedule:
- Monday to Friday
Supplemental pay types:
- Christmas bonus
- Performance bonus
**Experience**:
- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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