Configuration Analyst

11 hours ago

Canberra, Australia Optus Full time

It starts with YES
At Optus, we have an ambitious goal to be Australia’s most loved everyday brand.
We’re looking for a
Configuration Management Specialist
to play a key role in maintaining, tracking, and evolving our ICT and telecommunications asset ecosystem. You’ll be the go-to person for ensuring our Configuration Management Databases (CMDBs) are accurate, reliable, and audit-ready—helping power enterprise delivery for our customers and internal stakeholders.
This role is all about data precision, proactive improvement, and collaboration. It sits at the heart of our ITIL-driven service management practices and supports major revenue-enabling functions across the business.
Your day in the life at Optus
Maintaining accurate configuration records and databases for ICT and Managed Telco assets
Review change requests, project proposals, reports, and monitoring tools to ensure adequate Configuration and Asset requirements are identified in line with the SACM policy and process.
Running lifecycle updates and bulk data loads into CMDBs
Supporting audits, including ISO 20000 compliance, through accurate documentation and process execution
Partnering with transition, and project teams to ensure configuration processes are embedded across project lifecycles
Designing database structures and project plans for new initiatives
Participating in service improvement initiatives and internal consultancy activities
Ensuring policy compliance, configuration integrity, and stakeholder engagement across the board
**Your skills to pay the bills**:
Demonstrable experience in ICT or Telco environments
Solid grasp of ICT solutions like Cloud, Data, and Hosted Services
Experience handling large datasets with advanced Excel and Access skills
Knowledge of ISO 20k and 9000, ITIL Foundation v3 or higher
Certificate IV or higher in Project Management (Prince2 a bonus)
Mature reporting and analytical skills, plus a good understanding of networking hardware and services
Detail-obsessed and take pride in getting things right the first time
Enjoy extracting insights from data and understanding how configuration impacts the broader business
Communicate clearly and ability to guide customers to align with policies and standard process
Can handle complexity, meet deadlines, and work independently when needed
- we all have growth & development opportunities.

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