Customer Service Officer

**About the Role**
- Seeking passionate Customer Service Officer to join the BOQ Noosa team on a Full Time Traineeship in Certificate III Financial Services
- Our Noosa Branch has won Franchise of the Year 2018, 2019 & 2020, Owner Manager Champions 2020 & 2021, and overall Branch of the Year 2021.
- Join a friendly Team of 18 with a wealth of knowledge within the Banking industry
- Our modern, open plan branch encourages a unique and interactive customer experience

BOQ Noosa is a highly successful award winning branch, being presented with the Franchise of the Year Award in 2018,2019,2020 and Owner Manager of the Year 2020 & 2021. The Noosa branch is Australia’s largest BOQ ICON branch with an in-house Lending Centre located at the Noosa Civic Shopping Centre. Our modern, open plan Branch encourages a unique and interactive customer experience.

The branch consists of 18 professional and highly motivated team members who strive to provide customer service excellence and we are looking for a like-minded applicant with these qualities to join our exceptional team as a Customer Service Officer.

As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services.

Day to day your key responsibilities will consist of:

- Teller duties including general enquiries, account opening/closing, deposits, withdrawals
- Floor walking and initiating quality conversations with customers
- Inbound and outbound calling to maintain and build customer relationships
- Daily maintenance of the ATM
- Cash management, ATM Services, Foreign Currency
- Stationery orders
- Strong focus on compliance

As this is a traineeship you will complete a Certificate III in Financial Services.

**About you**
As a Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment by demonstrating:

- Contributor to a collaborative team environment
- Willingness to go above and beyond for your customers and colleagues
- Driven to take a personalised approach with every customer interaction
- "Can do" approach to all aspects of your role
- Ability to learn and confidently use a number of technical financial systems

This is a fantastic opportunity to start and develop your career in banking, meet new people and join a motivated team of professionals.

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group has been awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- BUPA Corporate Plan
- Discounted financial products
- Employee Assistance Program (EAP)

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks

Job Reference: BOQ02859