Data Analyst Chapter Lead

About the role

Data Analyst Chapter Lead - Data Portfolio

**Location**: Melbourne
Full Time and Part Time opportunities available
Blended Working Mode

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things
- whether they’re buying a home, building a business or saving for things big or small.

The Chapter Lead role is responsible for nurturing, developing and growing analytics capability across the tribe, building and fostering a strong data driven culture and ensuring knowledge sharing, learning/training/up-skilling, career development, and standards/governance/QA are embraced and adopted. As a people leader within the Product Analytics squad, you will be responsible for building world class capability in your chapter members. You’ll be a role model for our ways of working and be passionate about coaching, mentoring, and developing others to be the best versions of themselves. You’ll also bring strong program delivery as well as change and implementation skills to share your expertise across the tribe.

What will your day look like
Continuous generation, monitoring, presenting and conducting of 'fact-based' analysis of relevant customer insights to use at any time for the development and improvement of relevant and innovative propositions
Generate, monitor, present and analyse relevant customer insights, costs, benefits, and risks for customers, clients, and cohort products; this could include business casing, what if scenarios and opportunity sizing & assessments
Develop tools and methods to fully profile customers and customer segments
Source data from a variety of sources to combine, synthesise and analyse to generate insights
Support key data platform and/or data scheduling jobs to support insights delivery to key audiences (e.g., frontline, other tribes)
Establish strong relationships and influence stakeholders to incorporate data deliverables into unified project objectives
Address and solve complex business issues using large amounts of data
Have a clear understanding of the end-to-end analytics journey as well as define and deliver the squad data roadmap
Implement a fact-based culture throughout the bank
What will you bring?

To grow and be successful in the role, you will ideally bring the following:
Customer Focus - Demonstrates in-depth customer insights and acts as an advocate, enhancing the customer experience by challenging and encouraging others to put the customer first
Continuous Improvement & Change
- Maintains commitment to change engages with others to gain buy-in and act as an advocate for continuous improvement. Proactively identifies, support and drive opportunities for change
Problem Solving - Extensive problem solving “toolkit”; Broad range of visualisation techniques covering scope, progress, culture, goal, etc; Team culture, energy building and agile ceremonies
Market / Industry Knowledge
- Strong awareness of banking and finance industry trends and threats (technology, products, regulatory environment, competitors, innovations); Understanding of current and prospective customer needs and expectations
Influence & Relationship Building
- Fosters all networks and leverages an understanding of others’ behaviour to adapt influencing style and approach to effectively collaborate, build relationships & maximise impact
Data Visualisation and story-telling
- Value generator; Strong business strategy Influencer; Good story-telling capability through visualisations
Data Mining / Sourcing Skills
- Strong advanced analytics capabilities to identify market and optimisation opportunities Understanding depth & breadth of data
- Strong capabilities to source, join and derive insights from disparate data sources across several Domains

**People Management**: Managing the employment lifecycle, from attraction recruitment and career planning

**Council & Guidance**: Providing accurate and ethical advice recommendations and thought leadership

**Coaching**: Helping and guiding people from where they are to where they want to be in their career

**Team Building**: Help to foster a healthy international working culture, enabling & facilitating a safe & supportive workplace

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

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