Data Analyst

**Req ID**: 83537
**Department**: AR Branch Network
**Division**: Australia Retail
**Location**: Melbourne
About Us
About the Role
At ANZ our purpose is to shape a world where people and communities thrive and to achieve this, we need a talented Data Analyst to join Everyday Banking. The purpose of Everyday Banking is to provide products that are simple, easy to use and enable our customers to bank with confidence. We do this through the design, manufacture, and management of a simple range of products to bring the customer proposition to life for our retail customers.
As a Data Analyst in Customer Lifecycle and Wealth, your role is to provide data-led insight to support the creation of strategy, analytics and reporting pertaining to customer engagement and performance analytics within the Everyday Banking products suite (Deposits, Credit Cards, Personal Loans and Wealth).
**Role Type**: 12 months Fixed Term
**Role Location**: Melbourne
**Work Hours**: Full time/ Blended working model
What will your day look like?
As a Data Analyst, you will surface data insights and communicate this to stakeholders utilising packs, dashboards extracts and tell a story to the business to understand how we can uplift engagement, stay compliant and report on past performance. You will also:
Liaise with product owners and Journey Experts to understand business problems
Source & analyse customer / account data to support the resolution of any issues identified
Attend stand-up to align progress on your individual tasks
Work in collaborative teams to explore business initiatives
Support individual missions of Squads through data analysis
Collaborate across the data chapter and retail analytics to uplift the overall data capability
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Recent and extensive Data Analyst experience in a Data Analyst role
Background and experience in products (Credit Card, Personal Loan, Deposits, Wealth)
Analytical & problem-solving skills to understand the detail of business questions across customer engagement, remediation and compliance
Ability to work with raw/unorganised data sets to obtain required information
Hands-on knowledge and experience with tools and techniques for analysis, data manipulation and presentation (e.g. SQL, Python, Cloud)
Strong customer lens and affinity
Analytical and inquisitive mindset to continuously improve the level of insight surfaced
Strong ability to translate data insights into practical business recommendations
Thorough approach to detail, ensuring a high level of accuracy
Ability to effectively communicate to all stakeholders (translate technical into non-technical and vice-versa)
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
15/01/2025, 11.59pm, (Melbourne Australia)