File Management Officer

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening-up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together. **File Management Officer - Personal Injury | Melbourne, VIC** We are seeking a File Management Officer who will be responsible for providing a variety of administrative support to the Claims Team. **You'll be responsible for**: - Arranging independent medical examinations for injured workers, ensuring all relevant correspondence is provided to the key stakeholders in a timely manner - Communicating with the injured workers, reminding them of their appointment dates and times. - Preparing correspondence to workers, employers and other stakeholders in response to either queries received or arising from the processing of claims - Assisting with the day to day administration duties of the team - Working effectively and efficiently; ensuring tasks are completed on time and with attention to detail - Proactively work within the team environment and actively contribute to team goals, assisting other team members and supporting a positive working environment **Important to your success**:‎** - Demonstrated experience with MS Office Products - Strong work ethic and time management skills - Excellent customer service skills **What's on offer?** - Learning is not left to chance - you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training. - What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life. - Work within a specialist area of the Personal Injury team where you will have stability and autonomy. **About us** Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". - Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role._ Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. Join us. Let's care for tomorrow. Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group. **Job Level**: Entry Level **Location**: - Moe, VIC, AU, 3825**Area of Expertise**: Customer Services & Claims **Unit**: Allianz Australia **Employing Entity**: ALLIANZ AUSTRALIA SERVICES PTY LTD **Job Type**: Full-Time **Remote Job**: Hybrid working **Employment Type**: Permanent **ID**: 42309 **Position Cluster**: Non-Executive