Customer Administration Officer

5 days ago

Moe, Australia Royal Freemasons Ltd Full time

Work available across a 14 day roster, work-life balance
- Provide first point of contact to residents & visitors
- Work life balance to suit your lifestyle

**Continue to ensure that Royal Freemasons provide exceptional front of house customer service to residents and visitors at Royal Freemasons, Moe.**

**Our Relationship Model of Care are focused on each individual resident’s needs and choices, via our staff becoming an extended part of the resident’s family, by building strong professional and meaningful relationships, with the aim of ensuring every resident has their best day possible.**

**The Role**

As the Customer Administration Officer, you will be responsible for:

- First point of contact for customers, greet and assist visitors
- Demonstrate a customer focus to both internal and external customers
- Ensure employee, resident, prospective resident and family confidentiality
- Ensure the correct storage and archiving of records
- Carry out all procedures related to the admission and discharge of residents
- Manage files and directories
- Answer all incoming calls, responding to inquiries as necessary
- Word processing of correspondence or other documentation
- Roster management of staff and supporting the recruitment process of new employees (training provided)

**Skills and Experience**

The successful applicant will have
- Demonstrated experience in providing excellent customer service
- High level of computer literacy with aged care software and MS Office
- Excellent communication, problem identification and resolution skills
- Demonstrates enthusiasm, energy, inquisitiveness, initiative and innovative thinking
- Has a warm uplifting personality that can communicate and relate to older people
- Excellent personal presentation
- Mandatory flu and covid-19 vaccine
- Police Check clearance

**Benefits**:

- Salary Sacrifice up to $15,900 -increase your take home income.
- Further learning and career development opportunities
- Paid Study Leave
- Flexible working arrangements
- MOCATS Traineeships

**NDIS Worker Screening Check (includes Australian Federal Police Check)**
Royal Freemasons is a NDIS approved provider. As part of the NDIS scheme, employees, contractors, labour hire and volunteers must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement as well as an **International Police Check** for those that have lived overseas for 12 months or more within the last 10 years.

**Mandatory Vaccines **All aged care workers must be vaccinated against Covid-19 and encouraged to receive the Flu-Vaccine, all successful applicants will be required to provide proof of Covid-19 vaccination prior to commencement.

**Recruitment Agencies are requested to kindly NOT contact us**

Royal Freemasons are committed to providing and maintaining a workplace that is safe and without risks to health. This includes a smoke free workplace, covid-19 and influenza vaccine program.

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