Customer Care Administrator

3 days ago

Morningside, Australia ActivTec Solutions Full time

**_Do you thrive in a dynamic environment where achieving KPIs and targets is your ultimate motivation?_**

**Join Our Growing Team as a Customer Care Champion**

At ActivTec Solutions, we're not just a national provider of maintenance and repair solutions for medical and healthcare equipment - we're pioneers in elevating customer experiences across Australia. Now, we're on the hunt for a driven and ambitious Customer Care Administrator to expand our team from our Morningside headquarters.
- _This position is full-time, Monday to Friday, based at the Head Office._

**Responsibilities**:

- Engage with customers through inbound and outbound calls, ensuring prompt and professional communication.
- Resolve customer inquiries and issues efficiently and effectively.
- Maintain accurate customer records and update them as necessary.
- Provide comprehensive product and service information to customers.
- Identify customer needs and offer suitable solutions.
- Escalate matters to relevant departments when required.
- Follow up with customers to ensure satisfactory resolution of their concerns.
- Uphold a consistently high level of professionalism and customer service.
- Contribute to the training and development of new team members.
- Offer support and guidance to team members as needed.

**Requirements**:
To excel in this position, you should possess the following qualifications:

- Exceptional written and verbal communication skills.
- Strong problem-solving abilities and analytical thinking.
- Ability to thrive in a fast-paced environment, handling a high volume of calls.
- Keen attention to detail and excellent time management.
- Capable of working both independently and collaboratively within a team.
- Proficiency in Microsoft Office.
- Experience in a fast-paced industry is preferred.
- Knowledge of medical equipment is a plus.
- Driven and motivated to grow within the organisation.
- Thrives on challenges and maintains professionalism under pressure.

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