Service Support Administrator

2 days ago

Morningside, Australia Entwined Full time

Entwined is an innovative **Technology **company that delivers exceptional digital signage solutions for our clients and partners.

We are looking for a meticulous, detail-oriented administrator to join our growing team. The administrator’s responsibilities include but not limited to coordinating **service jobs** between the service technicians and customers, managing the logistics of required **materials/equipment** for each service job, invoicing, and data housekeeping.

**To be successful the following is required**:

- Highly developed administrative skills previous experience within a similar role
- Excellent communication skills - written, verbal and interpersonal.
- Excellent organisation skills, with the ability to plan and manage fluctuating workloads and multiple priorities
- Ability to work successfully within a team and autonomously

**Responsibilities**
- Daily coordination of service contractors and technicians for support break/fix jobs
- Following up with our technicians & contractors throughout the day
- Ensuring service reports are completed by technicians
- Processing work orders, service jobs and service invoices in a timely manner
- Processing warranty claims
- Provide stand-in support for Sales Administration positions during annual leave and extended absences
- Data entry and general housekeeping of Simpro & Dynamics365 software
-----------------------------------------------------------------------------
- Schedule:

- Monday to Friday

Ability to commute/relocate:

- Morningside, QLD 4170: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have experience in using SimPro?
- Do you have experience in using Dynamics 365?
- Do you have experience in using Microsoft 365

Work Authorisation:

- Australia (required)

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 - $55,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Weekend availability

Supplemental pay types:

- Quarterly bonus

Ability to commute/relocate:

- Tingalpa, QLD 4173: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

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