Client Experience Lead

2 weeks ago

Sydney, Australia Dexus Full time

Dexus (ASX: DXS) is a leading Australasian fully integrated real asset group, managing a high-quality Australasian real estate and infrastructure portfolio valued at $54.5 billion. We believe that the strength and quality of our relationships will always be central to our success and are deeply connected to our purpose: Unlock potential, create tomorrow.

The Opportunity

As our Client Experience Lead, you will lead the Guest Relations team and collaborate with the Facilities team to provide a premium experience for all staff and guests at our Head Office. Create a welcoming environment with a passion for hospitality, ensuring every encounter surprises and delights.

Key Responsibilities:

- Client Service: Ensure all clients, both external guests and internal staff, feel welcome and special. Manage the Guest Relations inbox and switchboard, and coordinate with building management for seamless arrivals and departures.
- WHS: Maintain and inspect Guest Relations facilities (kitchen, café, terrace, wellness) for safety and cleanliness. Oversee RSA responsibilities and ensure team training and certification.
- Hospitality: Provide expert advice on food and beverage services. Liaise with vendors to ensure premium service from third parties and suppliers.
- Events & Activities: Oversee onsite events and activities, offering creative and cost-effective solutions.
- Leadership: Inspire and motivate the Guest Relations team, support their development, conduct performance reviews, and manage rostering and administration.
- General: Ensure the team is well-presented and facilities are operational. Drive sustainability practices and represent Guest Relations in projects and initiatives.

About You
- Tertiary education, industry-related certificates, and RSA certification.
- 5+ years in hospitality leadership, managing premium corporate client floors.
- Expertise in food & beverage service, event management,
- Experience in budget/cost management.
- Intermediate to advanced knowledge of Microsoft Word, Excel, and Outlook.
- Inspirational leader, adaptable, and able to create positive, memorable experiences.

Why choose Dexus?

The Dexus culture and spirit is what differentiates us. Together, we take pride in our values: rally to achieve together and build trust through action. As an employee of Dexus, you will benefit from:

- Wellbeing Matters: Enjoy a Wellbeing Allowance, extra annual leave days (our exclusive ‘Dexus’ days), and our holistic Safe and Well program. Your health and happiness is a priority.
- Continuous Growth: Enhance your career with professional development, memberships, and study assistance. We invest in your learning journey.
- Tribe: Our commitment to supporting LGBTQ+ staff earned us Silver Employer Status in the AWEI 2024. We foster an inclusive environment where each individual feels recognised and appreciated.
- Focus on Sustainability: Dexus is deeply committed to making a positive impact on the communities it serves. Align your personal values with your professional endeavours.

Reach out to

if you require any accommodations or additional support during our recruitment process; we're here to help.

Join Dexus and ‘unlock potential, create tomorrow’.

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