Client Experience Manager
5 days ago
The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards Provide coaching and support to team and serve a point of contact for escalations Develop and maintain client portfolio through regular calls and face to face interaction, as needed Inform clients about problems (system failures, market issues) and provide regular resolution updates Advise on and advocate the implementation of process improvement and reengineering to improve client experience Maintain knowledge of new market and regulatory requirements affecting client portfolio/base Escalate customer feedback, processing delays and errors appropriately Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives **Qualifications**: 2-5 years of customer experience Relevant experience (business/financial environment) preferred Demonstrated project management and organizational skills to prioritize multiple tasks Proven self-reliance and accountability and ability to manage risk Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders Proven investigative and analytical skills Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results **Education**: Bachelor's degree/University degree or equivalent experience -------------------------------------------- - **Job Family Group**: Customer Service -------------------------------------------- - **Job Family**: Institutional Customer Service ------------------------------------------------- - **Time Type**: Full time ------------------------------------------------- - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the " EEO is the Law " poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting
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Client Experience Manager
1 week ago
Sydney, New South Wales, Australia Esencia Wealth Full time $60,000 - $90,000 per yearReports toSenior Client Experience ManagerQualifications & ExperienceEssential· Proven success in a client service role.· Commitment to delivering outstanding client experiences.· Ability to thrive in a fast-paced environment.· High attention to detail.· Hands-on experience with a range of marketing tools and platforms to effectively plan, execute, and...
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Client Experience Manager
2 weeks ago
Sydney, Australia MRI Software Full timeAbout the Role: The Client Experience Manager (CXM) will take the lead in analyzing client data to identify trends, insights, and opportunities for improvement in our client experience strategy. By leveraging data analysis, you will help to structure and implement thematic projects focused on enhancing specific CX programs, such as onboarding, product...
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Client Service Director
2 weeks ago
Sydney, New South Wales, Australia Yakusan Brand Experience Group Full time $120,000 - $180,000 per yearAbout Us:Yakusan is a highly creative, market leading brand experience agency that has been a consistent award finalist and winner in the Brand Experience space. No two projects are ever the same, we take a bespoke approach with every detail considered, giving our clients unique experiential and shopper marketing campaigns that connect brands with people in...
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Client Experience Manager
2 weeks ago
North Sydney, Australia Nine Full timeCompany Description Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital. Our Purpose: We shape culture...
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Client Experience, Client Support Manager
1 week ago
Sydney, Australia SS&C Full timeAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job...
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Client Experience, Client Support Manager
2 weeks ago
Sydney, New South Wales, Australia SS&C Full time $120,000 - $180,000 per yearAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...
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Junior Experience Designer
2 weeks ago
Sydney, Australia The Customer Experience Company Full time**What to expect**: Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation. We value our people, create space for them to lead and innovate, and work...
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Senior Manager Client Experience
2 weeks ago
Sydney, New South Wales, Australia Orchard Talent Group Full time $120,000 - $180,000 per yearThe organisationNextt is a leading NDIS provider operating across QLD, NSW, VIC, and SA, passionate about delivering high-quality, person-centred support. They believe everyone deserves to get more out of life and are committed to helping clients achieve their goals through integrity, collaboration, and continuous improvement.The opportunityLead growth in...
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Aladdin Client Business, Client Experience
7 days ago
Sydney, Australia BlackRock, Inc. Full timeAladdin Client Business, Client Experience, Associate **About this role** Are you a highly motivated professional interested in building a career in FinTech? Are you interested in improving clients' investment processes? Do you grow by working with sophisticated clients and internal teams to solve complex problems in a fast-paced environment? If this...
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Client Experience Lead
2 weeks ago
Sydney, Australia Dexus Full timeDexus (ASX: DXS) is a leading Australasian fully integrated real asset group, managing a high-quality Australasian real estate and infrastructure portfolio valued at $54.5 billion. We believe that the strength and quality of our relationships will always be central to our success and are deeply connected to our purpose: Unlock potential, create...
